Scheduled Maintenance Certain website applications will experience temporary unavailability starting from 9:30 PM EST on March 15th through March 16th 9:00 PM EST, including Technical Publications. We appreciate your patience as we implement exciting enhancements and features to enhance your digital experience with Honeywell.

Your browser is not supported.

For the best experience, please access this site using the latest version of the following browsers:

Close This Window

By closing this window you acknowledge that your experience on this website may be degraded.

Core Return select

Core Return select

Use this screen to view cores information or to drill further into a selected core.


1. Search Criteria: when you move your cursor over this link, a box appears which displays the search criteria used to retrieve the records visible on this page.

2. Download Results as Excel or Pipe (|) Delimited: you may download your search results into your favorite spreadsheet or database program for further analysis. Click on the word Excel to download a file in XLS format. Click on the words Pipe (|) Delimited to download a file in TXT format which uses the pipe (|) character to tell your spreadsheet or database program where the data should be broken into columns.

3. No of Matches found: displays the number of orders which match your search criteria. Each order may have multiple line items.

4. Page X of X/Next/Previous: here is where you can navigate through the records in your search result. Page X of X tells you how many pages of records are in this result set. If there is more than one page, there will be a drop-down list which will allow you to select another page in the result set. Click the Next or Previous links to move to the next page in the result set.
Note: navigation will appear at the top right and bottom right of the page.

5. Header Information: this row contains header information for the order (H-invoice, SalesOrder/WorkOrder). Click the black triangles to sort ascending or descending records in each column
Note: sorting will affect the entire result set, not just the displayed page.
Cust PO No: the customer-supplied purchase order number.
HON Order/Shipper No: 
the order number. This is an active link which will open a page displaying the first line item in the Detail section.
Cust Name: the customer name.
Cust Code: the customer code from Honeywell legacy systems.
Source System: the Honeywell legacy system used to retrieve the information.
Core Admin: the assigned Core Returns Administrator for this customer code.
Serv Lvl Agrmnt: (Service Level Agreement) this field displays MSP or WTY (warranty) if applicable.

6. Detail section: this section contains the line items for each order in the result set.
Line No: the line item number for this particular line item. This is an active link which will open a page displaying additional information for this line item.
Return This Core: click the R button to complete a Core Return Tag for this selected order/line item. The Return a Core main screen will be displayed.
Note: the R button will not be displayed if core status is "CLOSED", meaning a core is no longer due.
No Core to Return: click the N button if you do not intend to return a core for this selected order/line item. The Comments screen will be displayed, and you will be requested to give a brief explanation of why the core will not be returned.
Note: unless special arrangements have been made, you will be billed for any unreturned cores.
Note: the N button will not be displayed if core status is "CLOSED", meaning a core is no longer due.
SHP Qty: the quantity originally shipped/issued for this part.
RTN Qty: the total quantities returned on completed Core Return Tags.
INT Qty: the quantity returned to Honeywell on completed Core Return Tags but not yet received (in-transit).
OWE Qty: the remaining quantity due to Honeywell, minus any in-transit quantities.
P/N Issued: the part number shipped/issued.
C/C: condition code of the part(s) shipped/issued to the customer. Codes may vary by facility, but generally, B = exchange part, C/D/K/P = special order/pricing.
Description: the description of the part.
Crit: if the part is critical, a bold red "Y" will be displayed ("Yes"), otherwise "N" will be displayed ("No"). Critical parts are those which are in high demand from Honeywell customers; those cores should be returned as soon as possible.
Date Shipped/Issued to Cust: the date the part was shipped/issued to the customer from Honeywell.
Original Core Due Date: the date when the core is due, based on ship/issue date plus the number of days allowed for the customer to return core. The general policy allows each customer 30 days to return the core, except for Garrett consignment customers, who have 60 days.
Revised Core Due Date: the Core Returns Administrator may set an individual, non-recurring change to this specific order/line item's due date, so the part does not display as past due. To make special arrangements for late delivery of a specific core, contact your Core Returns Administrator by clicking the Line No. link, then clicking the View Comments button on the Core Returns Details page; the Comments page will open, and you may select the Comment Type "Customer Comment", and request a Revised Due Date.
Days Past Due: number of days after the Core Due Date. If the number is in bold red, it is past due by the displayed number of days. If the number has a negative (-) sign, it displays the number of days remaining before it becomes past due.
A-List Price: the price displayed is New Price x Quantity Owed. It is the value of this order that will be billed (minus discount) if remaining cores are not returned.

7. Go to Search for Core Records: click this image link (at top left and bottom left of each results page) to return to Search for Core Records page.
Note: your previous search criteria will still be displayed in the Search for Core Records page. You may wish to change the criteria or click the Clear button before performing another search.


Why can't I see all of my records?

There may be any number of reasons why you may not be seeing the records you expect:

  • Your default settings are filtering out too many records.
    There are default settings when you open the Search screen, and you may want to change those before submitting your search. For example, the default setting for Core Record Status is "OPEN", so if you want to see CLOSED records, you will need to change the default before you click the Submit Search button.
  • You haven't cleared your previous filters before searching again.
    For example: if you entered a specific part number (Issued Part) in your previous search, and in this search you are trying to view other part numbers, you will still see only the selected part number in your new search unless you have changed the part number, or removed the criteria by clicking the Clear button.
  • You haven't been assigned to all the customers or customer codes you are expecting.
    If you are not seeing records you expect to see in your search results, you may not be assigned as a contact for every customer code you are expecting. Each Honeywell source system may have multiple customer codes for a single customer, and each Core Returns application customer must be assigned to each customer code individually by the Core Returns Administrator.
    If you believe you are not seeing records for all customer codes to which you should be assigned, click the RFI link (on the gray bar at the top of each page) and send a message, stating: "I am not able to view all records for [Your Company Name]. I would like a Core Returns Administrator to make sure I am assigned in the Core Returns application as a contact for each customer code for this customer. Thank you.
  • You've filtered records until there are no records that match the criteria.
    For example, if you have had multiple shipments of part number 12345-7 and all shipments were condition code "B", you will not find any records if you search by part number 12345-7 and specify condition code "D". In this case, change the condition code to ALL to see all records for part 12345-7.
I shipped cores back to Honeywell without creating Core Return Tags. How will those cores appear on the website?

If you ship cores back to Honeywell without creating Core Return Tags, the records for those cores will still appear on the website as OPEN until we have received the cores at Honeywell. Your OWE quantity displays according to what has been received at Honeywell as well as any in-transit quantities, and any cores returned without Core Return Tags will not appear in-transit. Therefore, your OWE quantity may not display the correct quantity owed to Honeywell unless you consistently use the Core Return Tag feature. Additionally, if you are receiving email alerts of owed cores and wish the list to reduce in size as you return cores to Honeywell, you can see those adjustments sooner if you complete Core Return Tags; otherwise, you will see those cores on the list until we have received them at Honeywell.

I believe I have returned all the cores owed for an order/line item. Why is it still open?

An order/line item record will remain OPEN until all cores have been received, repair orders have been generated, the Out To Customer (OTC) records in the mainframe have been satisfied, and the changes have been transmitted through the daily upload process into the Core Returns application. Allow a reasonable amount of days for delivery of your core to Honeywell, depending on the shipping carrier and shipping method you choose. It may take a day or two for Honeywell to generate a repair order after receiving your part -- the repair order will, however, be given the correct date of receipt. After receiving, if the part is clearly marked as a core (the Core Return Tag is designed to eliminate confusion), the OTC record will be satisfied, and the order/line item will be marked CLOSED in the next day's upload process.

If you have allowed a reasonable amount of time for your core return to satisfy the OTC record, you may click the View Comments button on the Core Returns Details screen for this order/line item. The Comments screen will display, and you will be able to send a "Customer Comment" (Comment Type) message to the Core Returns Administrator for research into the issue.