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Maintenance Service Plan – Avionics Components

Maintenance Service Plan – Avionics Components

Remove the financial uncertainty from future avionics repairs and maintenance with Honeywell’s Maintenance Service Plan for business jets.

The Maintenance Service Plan (MSP) umbrella of offerings from Honeywell is evolving the way maintenance planning for business aviation works. MSP Avionics Components (formerly known as HAPP) is the most widely recognized maintenance offering in the industry, taking the uncertainty out of repair and maintenance costs for avionics on-board your aircraft.

Protection you can count on – With MSP Avionics on your side, you have all the necessary tools to handle unforeseen issues and keep your aircraft in service – without breaking the bank.

Make unwarranted failures of SATCOM Components a thing of the past when you choose protection from Viasat under our new third-party partnership.

Go For Gold


Early Enrollment (ILOW)

Obsolescence Programs

Third Party Programs

Ovation Select

Replace Batteries For NZ-2000 And IC-800 Display

Go For Gold

Our MSP Avionics Components Gold offers extra benefits over the standard coverage. Enjoy Gold support at a fixed price that will not increase over time. Gold benefits include:

  • 24/7 road crew service for AOG’s Worldwide.
  • Extended troubleshooting.
  • Counter to counter shipments and Saturday delivery.
  • No additional fees resulting from “no fault founds” (NFF).
  • Tech publications – Pilot Guides, and System Description & Operation Manuals (SDOMs).


By installing JetWave users experience Worldwide, Seamless, Reliable and Consistently Fast Internet connectivity solution at 40K feet. Our customers can now cover out of warranty Jetwave components under MSP Avionics, including Modman, KANDU, KRFU, APM, and Mount Antennas in MCS-8000 and MCS-8100 configurations. Eligible for Embraer, Bombardier, Gulfstram, Dassault, and other platforms equipped with Jetwave.

MSP Avionics is expanding its range of product coverage to deliver a more comprehensive service to operators by creating valuable partnerships. Our Third Party programs allow enrolled customers to enjoy of a wider coverage of items installed on their aircraft, reducing the possibilities of unplanned downtime.

Early Enrollment (ILOW)

Why wait to take full advantage of MSP Avionics Components benefits? Our new In Lieu of Warranty (ILOW) option enables you to capture all the benefits and lifecycle savings of the plan without paying the extra premium and securing a lower rate at OEM Warranty expiration time. Benefits include:

  • Free of charge Gold coverage.
  • Free Jetwave equipment coverage and MxAdvisor app.
  • Protection from future (higher) rates.
  • No charge loaners.
  • 24/7 AOG emergency service.
  • Fully transferrable agreements.
  • Paid airfreight.
  • Fleet or high hour discounts available.
  • Factory-backed support identical to original factory warranty.
  • Global network of supply depots and authorized service centers.

Third Party Programs

Boeing (Aviall): This optional program covers Break Assembly and it can be annexed to MSP Avionics or Mechanical Components agreements. This coverage offers lower exchange prices for break assemblies through Boeing and it provides protection against unwarranted exchanges. Some eligible platforms are: Citation V/Ultra/CJ1/Bravo/Excel/XLS/Encore, H800/XP, PC-12, F0/EX, CL600/601, and G300.

Universal: This optional program covers Universal Avionics key components and is conveniently included and invoiced through your existing MSP Avionics contract. Some eligible platforms are: Learjet 40/45, Citation Bravo/Excel/V/Encore, and F50.

SkyConnect - Masco: This optional program covers SkyConnect Iridium-based fleet tracking systems and can be added to MSP Avionics helicopter enrollments. By adding this coverage, customers enjoy price protection against unwarranted exchanges, lower maintenance costs through superior offering, and minimized AOG turnaround times. Eligible platforms are: Agusta AW139, and Sikorsky S76.

Viasat: This optional program covers Viasat’s VR-12T an Airborne satellite communications system for bandwidth intensive applications, and it can be annexed to MSP Avionics agreements. This coverage allows customers to minimize AOG turnaround times, as well as to receive free of charge exchanges upon failure. Some eligible platforms are: GIV, GIV SP, G400, GV, G500, G450, G550, G650, and Global Express.

Ovation Select

The Ovation Select cabin management system from Honeywell offers your passengers a broad range of cabin entertainment, control and integrated communications that maximize in-flight comfort and productivity.

MSP Avionics now gives customers the option of covering their Ovation Select components, this includes Cabin Management Systems (CMS) – Cabin Entertainment and Control & Integrated Communications. This additional program is optional and allows budget control and lower maintenance costs. Eligible for Embraer, Bombardier, Gulfstram, and Dassault platforms.

Replace Batteries For NZ-2000 And IC-800 Display

Did you know batteries for NZ-2000 and IC-800 are covered under your Maintenance Service Plan – Avionics? Operators can exchange batteries that need to be replaced for free under the MSP Avionics program and receive a new battery for your avionics.

For instructions on replacing batteries operators are recommended to follow respective applicable Aircraft Maintenance Manual (AAM). 

Frequently Asked Questions (FAQs)

How do I know if my battery needs to be replaced?

Your unit will show a message that indicates the battery needs to be replaced. If it’s low or failed, you can start the battery replacement process.  

How do I order my replacement?

To order a replacement follow the normal ordering process via the Honeywell Aerospace portal or your preferred Authorized Channel Partner. When you order your replacement battery reference your MSP Avionics contract # to receive the replacement free of charge.

How do I receive my replacement?

Once ordered, the replacement battery will be shipped to your desired address as indicated in your purchase order. For order status, simply refer to your Channel Partner o check Order Status in MyAerospace.

What are the NZ-2000 and IC-800 part Numbers?

Part Number 7017000-XXXXX, 7017300-XXXXX, 7018879-XXXXX, and 967-0902-XXX.

What platforms is this applicable to?

Cessna Citation 550 Bravo, 560 V, Encore, Excel, Ultra, 750 X. Challenger 601. Dornier 328. Embraer ERJ 135/145, Legacy 600/650. Dassault Falcon 2000, F900/B/C/EX. Gulfstream G300, G500, GIV, GV, . Bombardier GEX, Global 5000, Learjet 40/45. Hawker H1000, H800XP. 

Who can I talk to if I have questions?

Reach out to your preferred Channel Partner for questions or go to MyAerospace for Customer Support. For inquiries about your MSP Avionics coverage, contact


As a reference, operators can verify Honeywell portal to review below documentation:


Pub a23-6111-001 NZ-2000 Low Battery Annunciation and Maintenance

Knowledge Article 000028223 Multiple Platforms - FMS - NZ-2000 Battery Replacement article number

Knowledge Article SO-32134 FMS NZ-2000 Battery life limit

Knowledge Article 000044382 Multiple Business Aircraft Applications - FMS - BGAH - NZ-2000/FMZ-2010 - Navigation Computer Lithium battery

Knowledge Article 000044229 Multiple Business Aircraft Applications - FMS - BGAH - NZ-2000/FMZ-2000 - Battery Replacement Label


Pub A15-1146-096 Cessna Citation XLS SDOM battery section.


Pub a23-1146-001 Bombardier GEX IC-800 Low Battery Annunciation and Maintenance 

Pub a23-1994-005 Dorniair328 Replacement of Battery 7017300-11000 -

Brochures  (7)
Brochures  (7)
Avionics Business Aviation
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MSP Avionics ViaSat Third Party
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MSP Avionics Masco Third Party
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MSP Avionics Ovation Select
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MSP Avionics Universal Third Party
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MSP Avionics L3 Third Party
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MSP Pilatus Aircraft
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GEX, G5000, Cl601, L36/40/45 


GIV, GV, G500,  G450, G500, G550, G650


F7X, F8X F900/B/C/EX/LX/DX, F2000/EX/LX/DX


 ERJ 135/145; Legacy 600/650; Lineage 1000


Cessna Citation II, Bravo, III, V, Encore, Excel, Jet, Ultra, X, Sovereign


PC-12 45/47, PC-12 47E (NG), PC-12 NGX, PC-24


 H1000, H4000, H800/XP


BBJ 737 / Twin Otter 400 / Dornier 328-300


AW139, Sikorsky S76

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