Batch Core select

There may be any number of reasons why you may not be seeing the records you expect:

• Your default settings are filtering out too many records.
  There are default settings when you open the Search screen, and you may want to change those before submitting your search. For example, the default setting for Core Record Status is "OPEN", so if you want to see CLOSED records, you will need to change the default before you click the Submit Search button.
• You haven't cleared your previous filters before searching again.
  For example: if you entered a specific part number (Issued Part) in your previous search, and in this search you are trying to view other part numbers, you will still see only the selected part number in your new search unless you have changed the part number, or removed the criteria by clicking the Clear button.
• You haven't been assigned to all the customers or customer codes you are expecting.
  If you are not seeing records you expect to see in your search results, you may not be assigned as a contact for every customer code you are expecting. Each Honeywell source system may have multiple customer codes for a single customer, and each Core Returns application customer must be assigned to each customer code individually by the Core Returns Administrator.
  If you believe you are not seeing records for all customer codes to which you should be assigned, click the RFI link (on the gray bar at the top of each page) and send a message, stating: "I am not able to view all records for [Your Company Name]. I would like a Core Returns Administrator to make sure I am assigned in the Core Returns application as a contact for each customer code for this customer. Thank you."
• You've filtered records until there are no records that match the criteria.
  For example, if you have had multiple shipments of part number 12345-7 and all shipments were condition code "B", you will not find any records if you search by part number 12345-7 and specify condition code "D". In this case, change the condition code to ALL to see all records for part 12345-7.
• You are looking for records with no OWE quantity.
  The Batch screens only view records where OWE quantity is greater than zero. You will not be able to view CLOSED records or records where you have returned core tags for the full quantity of the original order.

There are several fields that are available for each core returned, some of which are required for completing a Core Return Tag, and those fields take up additional space on the screen. If your search results contained 50 records, for example, and if you only wanted to ship five of those records, you would have to find those records among 200 rows of data displayed on the screen. Therefore, we display only a single row of data for each record and allow you to select the ones that you wish to display with the additional data fields.

If you ship cores back to Honeywell without creating Core Return Tags, the records for those cores will still appear on the website as OPEN until we have received the cores at Honeywell. Your OWE quantity displays according to what has been received at Honeywell as well as any in-transit quantities, and any cores returned without Core Return Tags will not appear in-transit. Therefore, your OWE quantity may not display the correct quantity owed to Honeywell unless you consistently use the Core Return Tag feature. Additionally, if you are receiving email alerts of owed cores and wish the list to reduce in size as you return cores to Honeywell, you can see those adjustments sooner if you complete Core Return Tags; otherwise, you will see those cores on the list until we have received them at Honeywell.

An order/line item record will remain OPEN until all cores have been received, repair orders have been generated, the Out To Customer (OTC) records in the mainframe have been satisfied, and the changes have been transmitted through the daily upload process into the Core Returns application. Allow a reasonable amount of days for delivery of your core to Honeywell, depending on the shipping carrier and shipping method you choose. It may take a day or two for Honeywell to generate a repair order after receiving your part -- the repair order will, however, be given the correct date of receipt. After receiving, if the part is clearly marked as a core (the Core Return Tag is designed to eliminate confusion), the OTC record will be satisfied, and the order/line item will be marked CLOSED in the next day's upload process.

If you have allowed a reasonable amount of time for your core return to satisfy the OTC record, you may click the View Comments button on the Core Returns Details screen for this order/line item. The Comments screen will display, and you will be able to send a "Customer Comment" (Comment Type) message to the Core Returns Administrator for research into the issue.