Hawker 800XP Operator Relies on Honeywell’s Exemplary Customer Support

Mark Jones is director of aviation for a Milwaukee-based medical company and, as well as flying its Hawker 800XP, he is also responsible for its maintenance. Since his company’s Hawker carries so much Honeywell equipment, Jones protects the investment by using the Honeywell Avionics Protection Plan (HAPP) and Honeywell Maintenance Service Plan (MSP). Jones values the close relationship he has with Honeywell’s customer services team: “The relationship between the Honeywell reps and myself is always going to be good. You can call them any time day or night and if they don't answer their phones, you’re transferred to the Help Center. You get answers and the service they give is exceptional. They're worth their weight in gold.”

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