Customer and Product Support
Field Service Engineers — In Your Hangar!
Honeywell has more than 200 field service engineers available to provide technical assistance in person, in your hangar, to resolve your issue — on first contact.
Our commitment to you is to deliver the finest customer and technical service however you prefer it — in your hangar, on your tablet, phone, internet, or all of these.
Direct Access App / Mobile Customer Support:
24/7 Global Technical Support
Our global network of aircraft experts is available 24/7 to keep you flying safely and efficiently. Aerospace Remote Connect (ARC) tool and our Honeywell global technical support team will get to the root of your problem ensuring your onboard equipment is safe and reliable. Meet one of our field support engineers dedicated to keeping you flying.
Mobile Access Anytime You Need It
MyAerospace portal makes it easier to place and manage orders, arrange for repairs and access your Honeywell account. We have simplified our navigation to give you the shortest route to your destination. Our new search feature will help you find what you are looking for anywhere on the site quickly and easily. Mobile support also is available through apps like the special Pilot Gateway and Direct Access tools. For quick solutions or answers to your web questions.
Aircraft on Ground (AOG) Support
Our world class Aircraft on Ground team is here to help our customers 24x7 every day 365 days a year. With an overall on time to request of 98%, the AOG team is able to resolve the most challenging issues for our customers. If you require AOG support in the US and Canada please contact us at 1-800-601-3099, for international customers please call 1-602-365-3099 or contact us by email at AOG@honeywell.com
Global Customer Committee
The GCC is an independent group of aerospace professionals that works with Honeywell to improve aircraft, equipment, operations and services based on the owners/operators’ experience. Its mission is to prevent and resolve problems through exchange of information between members and Honeywell.
Learn More About Field Service Engineers.