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- Order Status
- Repair Order details
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Repair Order details
Open Orders: “On Time”, “Past Due”, and “Behind Schedule”
1. Order Status in Header & Part Detail
2. Ship Date is found in the Header if the part is inducted
3. Address Information may be updated when clicking the EDIT link (*domestic locations only)
4. Shipping Information may be edited by clicking the EDIT link
5. Documents may be uploaded or downloaded
6. Follow or Share order, Contact Honeywell, Cancel order (*Waiting for Unit status only), or add Order Comments to a case
Open Orders: “Hold” status.
There can be various actions required for HOLD status. When the Customer drills to the Order Details screen they are able to take action.
** This example is waiting on Customer Quote Approval.
7. Documents may be uploaded or downloaded. This is where the Repair Quote & Findings Report may be downloaded.
8. Quote Approval can be done by selecting the desired option and clicking Approve.
9. Quote can be shared
10. Follow or Share order, Contact Honeywell, and add Order Comments to a case.
Status of “Shipped”, “Closed”, Cancelled.
11. Order Status is found in two places – Header and Part Detail
12. Ship Date is found in the Header
13. Invoice document may be downloaded
14. Share order, Contact Honeywell, Submit Feedback, add Order Comments to a case
15. Activity Feed is available
16. Tracking information is available
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