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How do I get help regarding my order?

How do I get help regarding my order?

Once you log in to your portal account and pull up the order(s) within Order Status, you will be able to reach Honeywell quicker by clicking on the Contact Honeywell icon as shown below.

Once you select the Contact Honeywell button this will allow you to take the following actions and submit specific requests related to that order that will then be routed to the correct team to handle and resolve your request quicker.

Menu of Help Needed Options on the Form:

  • Order Changes
    • Price Discrepancy, Ship To Change, Bill to Change, Item Quantity Change, Delivery Date Change, Freight Forwarder Change, Carrier Account Change, End-User Information
  • Order Cancellations
    • PO Cancellation, Line Item Cancellation, Other
  • Order Status
    • Status Update, Airway Bill, Order Acknowledgment, Request for Early Shipment, Request Findings, Request Shipping documents, Invoice Issue, Order Reconciliation, Quote Approval, Request to Expedite, Other