Warranty FAQs

For Channel Partners: 

• Please use Online Ordering and select AOG option upon checkout.

ForAirlines Customers and BGA Operators: 

• Call us US Toll free Number 800-601-3099, and select Option 4 for AOG, or
• Send an email to AOG@Honeywell.com and attach PO including the below required information.

Required Information:

• PO states "AOG" and “Warranty Requested”
• Aircraft Make/Modal
• Aircraft Serial Number
• Aircraft Registration Tail Number
• Operator/End-User Name & Address
• Location of Grounded Aircraft
• Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
• Any additional details regarding the aircraft's current situation
• Part Number and current Serial Number (if the part is serialized)
• If the part is non-serialized, include the Invoice Number that the part was purchased on
• If the component is part of an Engine/APU, provide Engine/APU Part Number and Serial Number
• If the applicable provide the TSN or CSN

Go to the Repair Capabilities Search Engine (ROCAPS).

1. Validate the Repair Station in Repair Site Capabilities (ROCAPS)
2. Place your order in the portal in Online Ordering
3. Print Paperwork and put it in the box
4. Ship the unit to Designated Repair Station
5. Upon induction, warranty terms will be validated and unit will be repaired under warranty as applicable

Place an exchange order requesting warranty through Online Ordering, providing defect’s description. In addition, please provide:

• Part Number:
• Serial Number:
• Invoice Number (if non-serialized):
• Customer Name:
• Aircraft Serial Number:
• Aircraft Registration Tail Number:
• Aircraft Modal:
• Engine/APU Part Number (if applicable):
• Engine/APU Serial Number (if applicable):
• TSN or CSN (if applicable):

Follow ROCAPS shipping’s instructions for Licensed Partner.

On the portal, at the top of the site select Purchase > Returns > Hardware Returns.

• Customers
• Customer Designee
• Authorized Service Center
• A Licensed Partner

1. Part Number and Serial Number (if the part is serialized)
2. If the component is part of an Engine/APU, provide  Engine/APU PN & SN
3. Aircraft information (Serial Number, Registration or Tail and Model)
4. Customer Name
5. TSN or CSN if applicable
6. Defect’s Description  
7. Work Accomplished
8. Honeywell Service Bulletin (if applicable)
9. Failure or Discovery Date
10. Direct Labor in USD
11. Direct Materials in USD, Invoice Number Required
12. Freight Costs in USD (if applicable)
13. Photos (if applicable)

There are 3 options available:

For options 1 & 2 you must be a registered portal user and have access granted to Maintenance Programs & Warranty Claims. 

1. Go to Warranty Claims or Service Plan Claims. The system will assign a claim number for your request.
2. Go to All Other Warranty Claims. Fill in all of the required information. You will get a case number confirmation by email.
3. Send an email to Aerospace Warranty. Be sure to include all of the required information. You will get a case number confirmation by email. Email files over 10 MB are rejected, please resize your documentation.

Required Information:

• Part Number:
• Serial Number:
• Invoice Number (if non-serialized):
• Customer Name:
• Aircraft Serial Number:
• Aircraft Registration Tail Number:
• Aircraft Modal:
• Engine/APU Part Number (if applicable):
• Engine/APU Serial Number (if applicable):
• TSN or CSN (if applicable):
• Defect’s Description:
• Work Accomplished:
• Honeywell Service Bulletin (if applicable):
• Failure or Discovery Date:
• Direct Labor in USD:
• Direct Materials in USD, Invoice Number Required:
• Freight Costs in USD (if applicable):
• Photos (if applicable):

If you did not get a Case Number,  send a new email to AerospaceWarranty@Honeywell.com, without a reference number [ ref:_00D30dWxY._5001B1QPlUX:ref ] in the email’s subject and body. This will create a new case.

Go to Warranty Claims or Service Plan Claims. Select "Manage My Claims".

A complete claim will take 30 days or less.

If all required documentation is not received, the claim will not be started until all documentation is received.

Unique circumstances may take longer than the average turnaround time.

Go to Warranty Claims or Service Plan Claims. Select "Manage My Claims" and "Completed".

Go to Manage My Account, click on the request button for this selection.