AEROSPACE TECHNOLOGIES
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Warranty FAQs
Please click here to access our Warranty Self Service tool and enter:
- Part Number
- Serial Number
- Malfunction Date
Warranty terms vary depending on the OEM, Part Number, Serial Number, Contract, etc. The more information that is provided the better for accurate warranty validation.
Please go to Warranty Self Service to validate your warranty coverage.
For Channel Partners:
- Please use Online Ordering and select AOG option upon checkout.
ForAirlines Customers and BGA Operators:
- Call us US Toll free Number 800-601-3099, and select Option 4 for AOG, or
- Send an email to AOG@Honeywell.com and attach PO including the below required information.
Required Information:
- PO states "AOG" and “Warranty Requested”
- Aircraft Make/Modal
- Aircraft Serial Number
- Aircraft Registration Tail Number
- Operator/End-User Name & Address
- Location of Grounded Aircraft
- Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
- Any additional details regarding the aircraft's current situation
- Part Number and current Serial Number (if the part is serialized)
- If the part is non-serialized, include the Invoice Number that the part was purchased on
- If the component is part of an Engine/APU, provide Engine/APU Part Number and Serial Number
- If the applicable provide the TSN or CSN
Go to the Repair Capabilities Search Engine (ROCAPS).
- Validate the Repair Station in Repair Site Capabilities (ROCAPS)
- Place your order in the portal in Online Ordering
- Print Paperwork and put it in the box
- Ship the unit to Designated Repair Station
- Upon induction, warranty terms will be validated and unit will be repaired under warranty as applicable
Place an exchange order requesting warranty through Online Ordering, providing defect’s description. In addition, please provide:
- Part Number:
- Serial Number:
- Invoice Number (if non-serialized):
- Customer Name:
- Aircraft Serial Number:
- Aircraft Registration Tail Number:
- Aircraft Modal:
- Engine/APU Part Number (if applicable):
- Engine/APU Serial Number (if applicable):
- TSN or CSN (if applicable):
Follow ROCAPS shipping’s instructions for Licensed Partner.
On the portal, at the top of the site select Purchase > Returns > Hardware Returns.
- Customers
- Customer Designee
- Authorized Service Center
- A Licensed Partner
- Part Number and Serial Number (if the part is serialized)
- If the component is part of an Engine/APU, provide Engine/APU PN & SN
- Aircraft information (Serial Number, Registration or Tail and Model)
- Customer Name
- TSN or CSN if applicable
- Defect’s Description
- Work Accomplished
- Honeywell Service Bulletin (if applicable)
- Failure or Discovery Date
- Direct Labor in USD
- Direct Materials in USD, Invoice Number Required
- Freight Costs in USD (if applicable)
- Photos (if applicable)
There are 3 options available:
For options A & B you must be a registered portal user and have access granted to Maintenance Programs & Warranty Claims.
- Use the Warranty Claims application:
- Enter the required information: Part Number, Serial Number, External Reference, Service Type (COMPRR/PRODRR: Remove and Replace Labor, CREP/PRODREP: Inhouse repairs, SB: Service Bulletin) and Event date as follows. Click Save then you can add a line item for requested amount.
- On Qty accordingly, On Prgm code you may enter A2W for warranty, TRW for Service Bulletin under warranty, TRE for expired Service Bulletin.
- On Item Type you may enter an ‘L’ for Labor, ‘O’ for Freight charges and ”A” for new part replacement.
- On Key section for “L” select from Key List either COMPRR or PRODRR, for “O” select Freight expense or charges, for “A” enter the part number was used during the repair.
- Enter the Requested Amount in Req Net($) for each line accordingly.
- Click Save then Submit for Approval.
- Go to All Other Warranty Claims. Fill in all the required information. You will get a case number confirmation by email.
- Send an email to Aerospace Warranty. Be sure to include all the required information (shown in the section What information is required to submit a warranty claim?). You will get a case number confirmation by email. Email files over 10 MB are rejected, please resize your documentation.
- Go to Warranty Claims
- Enter the required information Part Number, Serial Number, External Reference, Service Type and Event date as follow:
- In the Contract No. section enter the Contract Number then click search.
If contract is not populated, try to delete part & serial number and search contract again. - Click Save then you can add a line item for requested amount.
- On Item Type add an ‘L’ and select Labor from the Item Type List.
- On Key section select from Key List either COMPRR, CPTRNR, PRODRR or any concept that shows Remove and replace.
- Add 1 on Qty, HAPP in Prgm code and enter Requested Amount in Req Net($).
- Click Save then Submit for Approval.
If you did not get a Case Number, send a new email to AerospaceWarranty@Honeywell.com, without a reference number [ ref:_00D30dWxY._5001B1QPlUX:ref ] in the email’s subject and body. This will create a new case.
Go to Warranty Claims or Service Plan Claims. Select "Manage My Claims".
A complete claim will take 30 days or less.
If all required documentation is not received, the claim will not be started until all documentation is received.
Unique circumstances may take longer than the average turnaround time.
Go to Warranty Claims or Service Plan Claims. Select "Manage My Claims" and "Completed".
- Go to Honeywell Portal Claims - Landing Page
- Access will only be granted to authorized Service Centers
- Sign In to MyAerospace
- Go to ‘Manage my Account’
- Go to ‘My Applications’ and Request Access for Service Plans and Warranty Claims
- Once access is granted you can go directly to https://aerospace.honeywell.com/content/aerobt/us/en/redirects/sso/claims-application
to file your claim.
- Or go directly to Honeywell Portal – Support & Resources – Warranty & Service Plans Claims/Service Plan Authorizations
Contact Us
For assistance with Portal Issues or Service Bulletins / Pricing Catalogs Assistance choose one of the options below to get the right support.
If you have additional questions for our warranty team that you didn't find in our FAQs, please submit a support request.
