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How to place an order online for repairs?
How to place an order online for repairs?
1. Select a Honeywell Ordering Account Number from the header
2. You can copy / paste from an excel file to search up to 25 part numbers at a time
3. Click the part number in the search results
4. Click Repair order type (repair, overhaul, test, modify, inspect)
5. Select the repair location in your geography that offers the return to service tags you require
6. Click Add to Cart
7. Enter Your Part Information
8. Enter the Honeywell Serial Number and when you click Continue, we perform a warranty check against the serial number to see if your part is covered under warranty. If it is not, or the serial number is not found, it will tell you on-screen and next, you'll be able to submit for warranty review if you disagree.
9. Your Part Information Warranty check
a) If your part is under warranty you won't see this window; however, if your part is not found under warranty, you can click Yes, Continue to identify a warranty program you believe the repair to be covered under.
10. If your part is not under warranty and you believe it should be covered under a Warranty or Special Program, enter your information for a Honeywell representative to review
11. Click on the Return to Service Certificate requested
12. Click to add Service Bulletins
13. Click to Upload Documents to assist with the repair of your part
14. Click Save Cart or Delete Cart
15. Change quantity (for non-serialized parts) or Remove the item
16. Edit your Part Information, Warranty Information, or Additional Information
17. Click Checkout
18. Fill out each section in the checkout page
19. On screen confirmation that order was submitted (order confirmation is sent via email)
20. Email confirmation, confirming the order was accepted by Honeywell
21. Download the Repair Sheet & include with your shipment to Honeywell
22. Click View Order Status
23. Save this email as your Order Confirmation with your Honeywell Sales Order number