Your browser is not supported.
For the best experience, please access this site using the latest version of the following browsers:
By closing this window you acknowledge that your experience on this website may be degraded.
Ground Support Solutions FAQs
Ground Support Solutions FAQs
FREQUENTLY ASKED QUESTIONS
In almost all cases, Honeywell's technical publications state that "You can use equivalent alternatives for the special tools, fixtures, equipment, and consumable materials unless specified differently. The user must find equivalent alternatives."
Honeywell kindly asks that you rely on their organization’s own engineering authority to determine equivalency. Honeywell cannot make the determination on your behalf.
If the equivalent alternative/substitute will fulfill the requirements in the procedure, then it would be acceptable to use.
Many of the tools, fixtures, equipment, and consumable materials in Honeywell's manuals are commercially available, and vendor information is provided. You may contact the vendors and/or manufacturers to obtain material/product specifications. Often, the information may be found elsewhere on the internet.
Honeywell drawings are rarely shared. Honeywell GSS is not allowed to share manufacturing drawings or technical information on any tooling with our customers unless there is a contractual requirement or a signed agreement with Honeywell.
If you are interested in purchasing any of our tooling, please send an email to aerogsequotes@honeywell.com to request a quote from Ground Support Solutions.
The certificate of quality conformance for items purchased from Honeywell Ground Support Solutions is located in the lower left corner of the shipping document as shown in this image:
All items shipped from Ground Support Solutions will have a hard copy of the shipper with the tools or equipment. In the event the shipping document has been misplaced or lost contact Honeywell Ground Support Solutions at the e-mail address below: aerogsesupport@honeywell.com
Honeywell frontline employees are not allowed to distribute any technical documents to the customers directly due to Export Control regulations.
To order Honeywell GSS technical documents, you should go to “Technical Publications”.
Honeywell Tech Pubs Order Management team handles all the technical document inquiries from the operators.
Tech Pubs Order Management functions:
- Responsible for processing all customer requests for Technical Publication for paper, CD, or online access
- Responsible for the distribution and in partnership with Legal/Licensing on the control of Technical Publication documents
- Responsible for all Billing and Invoicing of Technical Publications
- Responsible for timely notification to customers for upcoming Subscription Renewals
How to Contact Tech Pubs Order Management
For all general pub requests and inquiries: Pubs@honeywell.com
For billing and renewal subscriptions: Aeropubsbilling@honeywell.com
For Bendix King Tech Pubs support: Pubs@bendixking.com
We have an Authorized Service Center that coordinates and/or performs all our repairs and calibrations. Please send an email to Value Tool Engineering, RMA@ValueToolEng.com and copy aerogsesupport@honeywell.com to coordinate this effort.
Please send an email to aerogseorders@honeywell.com to place your order.
Please send an email to aerogsequotes@honeywell.com to request a quote from Ground Support Solutions.
If you are interested in the tooling list for a specific platform or LRU, please send us an email to aerogsequotes@honeywell.com with the engine/LRU part number and the associated publication and we will support your request in a timely manner.
Please send an email to aerogsesupport@honeywell.com for technical assistance from Ground Support Solutions.
Honeywell has an approved list of Licensed Test Cell Manufacturers that can support your needs regarding a Test Cell for any Honeywell engine. Please reach directly to them for quoting purposes:
Company | Contacts | Email Contact & Phone Number |
CEL Aerospace | Gerard Perron (Director)Pierre-Alexandre Morais (CEO) |
Perron.Gerard@cel-aerospace.ca (450-442-9994 ext: 203)Morais.PA@cel-aerospace.ca (450-442-9994) |
Atec Inc. | Brian Durbin (VP & CDO)Donald Drewry (Director) |
bdurbin@atec.com (281-276-2688)ddrewry@atec.com (651-894-3466) |
Staley Co. | Jim Staley (President)Kevin Loffredo (Sr. Project Engineer) |
jims@staleyco.com (845-878-3344)kevin@staleyco.com (845-878-3344) |
Testek | Todd Meredith (VP Customer Accounts)John Arnold (Regional Sales Manager) |
todd@testek.com (248-573-4980 Ext: 2008)jarnold@testek.com (248-573-4980) |
Vital Link Europe | Basil Greenwood (Director of Operations)Josh Skinner (Project Manager) |
basilg@vitallinkltd.co.uk (+44(0) 1276 401572)jskinner@vitallinkltd.co.uk (+44(0) 1276 401570) |
Honeywell has an approved list of Licensed Test Stand Manufacturers that can support your needs regarding a Test Stand to suit your needs. Please reach directly to them for quoting purposes:
Company | Contacts | Email Contact & Phone Number | Address |
CEL Aerospace | Gerard Perron (Director)Pierre-Alexandre Morais (CEO) |
Perron.Gerard@cel-aerospace.ca (450-442-9994 ext: 203)Morais.PA@cel-aerospace.ca (450-442-9994) |
CEL AEROSPACE TEST EQUIPMENT LTD.715 Delage St. Suite 100, Longueuil, Québec, J4G 2P8, Canada Phone - 450-442-9994 |
Staley Co. | Jim Staley (President)Kevin Loffredo (Sr. Project Engineer) | jims@staleyco.com (845-878-3344) kevin@staleyco.com (845-878-3344) | Staley Co.5 Bowen Ct Carmel NY 10512Phone - 845-878-3344 |
For questions related to GSS Software, please contact swt@honeywell.com.
Curvic masters require yearly calibration. If item is bought and not used for a significant period of time and the calibration due date has passed, curvic master would need to be calibrated again to keep them in service. If you need your curvic masters calibrated, please send an email to Value Tool Engineering, RMA@ValueToolEng.com and copy aerogsesupport@honeywell.com to coordinate this effort.
No. Once the Curvic calibration lab has completed their annual inspection, they do not know how the Curvic Master has been handled, stored, or used, and will not take responsibility for extending the calibration.
Honeywell has 2 Licensed Shipping Container Suppliers. Please contact them for your shipping container needs.
MR Steel |
4100 W. Glenrosa Ave. |
Phoenix, AZ. 85019 |
Office: (602) 278-3355 |
Fax: (602) 278-0317 |
www.mrsteel.com |
Dan.King@mrsteel.com |
Dylan.King@mrsteel.com |
Liberty Packaging |
3330W Cocopah, Suite 1 |
Phoenix, AZ 85009 |
602-272-2040 |
Phil Gallow |
PhilGallow@libertypackaginginc.com |
Yes, you can call our 24/7 Hotline at the following number: 574-231-3987. If you don’t get a response, feel free to record a message and we will get back to you as soon as possible.
Please contact the Recorders Support team at Recorderssupport@Honeywell.com.