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Order Status: Contact Form Enhancements

Order Status: Contact Form Enhancements

In order to better serve our customers, the Contact Honeywell webform on our Order Status page has been enhanced to provide more customer self-service and quicker assignment of cases, when help is required.

This is the Next Gen of our system which will provide customers with real-time order status and allow them to reach the right teams quicker for additional help.

With the new Web form, once the customer logs into their account and pulls up the order/orders, they will be able to reach Honeywell quicker by clicking on the Contact Honeywell icon as shown below.

Once the Contact Honeywell button is selected, this will allow customers to take the following actions and submit specific requests related to that order that will then be routed to the correct team to handle and resolve your request quicker.

Menu of Help Needed Options on the Form:

  • Order Changes
    • Price Discrepancy, Ship To Change, Bill to Change, Item Quantity Change, Delivery Date Change, Freight Forwarder Change, Carrier Account Change, End-User Information
  • Order Cancellations
    • PO Cancellation, Line Item Cancellation, Other
  • Order Status
    • Status Update, Airway Bill, Order Acknowledgment, Request for Early Shipment, Request Findings, Request Shipping documents, Invoice Issue, Order Reconciliation, Quote Approval, Request to Expedite, Other