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Online Ordering: Aircraft on Ground (AOG)

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Online Ordering: Aircraft on Ground (AOG)

September 15, 2020

We have fully automated the Aircraft on Ground (AOG) order process. Customers may now submit orders for Spares, Exchange Parts and/or Repair Services via the Online Ordering in support of an AOG.

FREQUENTLY ASKED QUESTIONS

How will my AOG order be handled if I place it on the portal?

Your order will be routed automatically to the site and shipped with the same expediency you experience today.

Am I able to enter in an AOG for all different part conditions?

Currently, the AOG ordering capability supports Spares, Exchange and Repair order types.

Am I able to drop ship an AOG unit?

Yes, the AOG ordering capability supports the ability to drop ship an AOG unit.

What should I do if I have issues with launching an AOG order?

Contact the AOG team directly with any related questions or concerns:
1-800-601-3099 (US/CAN)
+1-602-365-3099 (INTERNATIONAL)

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