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Security & Troubleshooting Support

Security Options

Honeywell has deep domain expertise in security and decades of experience protecting products, networks and information – for ourselves and our customers. We work hard to ensure all our offerings meet the most stringent industry standards and adhere to the National Institute of Standards and Technology (NIST) security framework. When you choose Honeywell Forge, you’re automatically protected from day one by our experienced cybersecurity team and our “always on” protection. We don’t charge extra for cybersecurity protection; it’s part of our basic offering.

Honeywell cybersecurity experts are available to audit your cybersecurity protection and help match our unique capabilities to your specific security needs. We offer options to extend your corporate governance to the aircraft as needed.

Honeywell developed the aviation industry’s first intrusion detection solution, which detects and alerts operators of attempts to infiltrate the network in real time and constantly displays the aircraft’s protection status on the Honeywell Forge dashboard. No other provider has yet fielded a fully functioning intrusion detection capability.

Learn More

 


Troubleshooting & Support

We’ve built smart diagnostic and problem-solving alerts into the Honeywell Forge platform. These predictive and prescriptive notifications not only alert you if there’s a problem, they suggest solutions that – in most cases – let you fix the problem yourself in no time at all. Of course, you can reach out anytime to our dedicated team of technical experts in connectivity, which is standing by to meet your needs in real time, anywhere in the world.

We’re available 24/7/365 to help you choose the right hardware, solutions and services, or answer your connectivity question. There are many ways to reach us and we’re always available to take your call or answer your email. And if you need us to jump on a plane to lend a hand in person or provide a little on-site training, we can do that, too.

Customer Support Team Coverage

 

DATA MANAGEMENT – FREQUENTLY ASKED QUESTIONS

Where can I find my data allowance for my service plan? Where can I find how much data I am using monthly?

Go to the Honeywell Dashboard and select the cabin connectivity tile or visit the Honeywell Forge Cabin Connectivity portal under the “My usage” section to see usage this month. 

Can I see how much data I have used in my current bill cycle?

You can see your current data usage inside the “My usage” section of the Honeywell Forge Cabin Connectivity portal.

How can I manage my data usage with Honeywell Forge?

Honeywell has a full suite of connectivity tools you can take advantage of to manage data. Those tools can be found in the “Data Optimization Table” above. To get more information about your monthly usage, please contact your field service engineer or your sales representative.

When do over changes take effect on my bill?

September 1, 2020

Who can I contact if I have questions?

Our infield engineering team is ready and eager to assist you. Please contact your local representative or dial this number for assistance 1-888-634-3330 Ext 7 .