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Maintenance Program Provides Rapid Parts Supply For PC-12 Operator

Maintenance Program Provides Rapid Parts Supply For PC-12 Operator


Saves the company money and helps support increased sales

Efficient, predictive maintenance means that the aircraft can always operate efficiently and safely

Speedy parts supply and service mean that the Pro Tork aircraft is never grounded for long periods of time


Company: Pro Tork
Industry: Manufacturing
Location: Siqueira Campos, Brazil
Honeywell Solution: Honeywell Maintenance Service Plan (MSP) Avionics

Pro Tork is Latin America’s largest motorcycle parts manufacturer. The company’s headquarters are in Siqueira Campos, a six-hour drive from São Paulo, Brazil, and so to stay connected the firm invested in a Pilatus PC-12 NG turboprop aircraft. “The aircraft is one of the most powerful business tools we have,” said Marlon Bonilha, president and director of Pro Tork. “We use it on a weekly basis, travelling around the country with clients and visiting potential partners and vendors. It is also used to bring customers to our manufacturing site to demonstrate products in the showroom.”

Challenge: If the aircraft were grounded due to technical issues, this could seriously affect the business and so, to ensure that its aircraft remains in the air and to remove financial shocks from future avionics repairs and maintenance, Pro Tork relies on a Honeywell Maintenance Service Plan (MSP).

Solution: Delivered by Pilatus distributor and Honeywell authorized dealer, Synerjet. Honeywell MSP is designed to streamline maintenance planning for business aviation. It incorporates the previous Honeywell Avionics Protection Plan (HAPP), Maintenance Service Plan (MSP) and Maintenance Protection Plan (MPP) and is now the most widely recognized maintenance offering in the industry. Honeywell MSP now offers a broader solution for a wide range of mechanical components. Coverage extends to cockpit environmental systems, cabin pressure control systems and avionics, together with other valuable and critical aircraft components to resolve urgent aircraft on ground (AOG) situations. Taking advantage of Honeywell’s global reach and resources, the MSP comes in two flavors – a standard service and a gold service with extended trouble shooting and parts availability, and 24x7 road crew services.

“I definitely recommend the Honeywell Maintenance Service Plan to anyone who has an aircraft. The future of Pro Tork in aviation will certainly be with Honeywell products and avionics services because they generate a high degree of trust.” Marlon Bonilha, President and Director, Pro Tork”

Benefits: Honeywell MSP delivers agility in parts acquisition to ensure that the aircraft is never grounded for long periods. One example came when the aircraft was at São Paulo’s Campo de Marte Airport.

Pro Tork’s pilot, Captain Luciano Gabriel de Lima, takes up the story: “While taxiing, a primary flight display went blank. I stopped the aircraft, got in contact with Honeywell and, in less than 24 hours, the aircraft was released from the workshop so we could continue our flights.

“If the aircraft had been immobilized on the ground for longer, it could have generated a significant loss, both for us and for third parties.” Bonilha concluded: “I need the aircraft and if I have Honeywell by my side, I know it will be repaired more quickly, my software will always be updated, and I will also have a predetermined cost.”

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Pro Tork Case Study
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