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Top 5 FAQs with your Customer Support Managers

Top 5 FAQs with your Customer Support Managers

Our team of customer support managers put together a list of the top 5 most frequently asked questions as well as the portal features every business and general aviation operator needs to know about. You can find all these features on the website. 

1.       What is the status of my part?

Head to Order Status. With our Order Status feature, you can quickly check the status of your parts and repair orders. At a glance, you can see a summary of all your active orders, check where they are in the fulfillment process and address any orders awaiting your approval.

Pro tip: If you want to know why your part has a certain status, click on the “Contact Honeywell” within the order to automatically open a case. A Honeywell representative will reach out to you within 48 hours. 

2.       Can I get a quote for this part?

Head to Online Ordering for a quote. Honeywell makes it easy for you to order parts online. Whether you're looking for new parts, certified preowned parts, exchanges or rentals, you can find what you need using our all-inclusive search engine. It also enables you to check prices and place your order, and you can also use it to see the status of existing orders.

Pro Tip: Before starting your search, make sure to indicate the type of part you are looking for in the left-hand side of the search bar.

3.       Where should I send this part for maintenance or repair? 

Head to Repair Site Capabilities. The Repair Site Capabilities page helps customers identify where to ship their parts for maintenance and repair. Stay up to date with the latest information and use the ability to search the Honeywell repair centers to find out what they are capable of repairing.

Pro Tip: The Repair Site Capabilities characteristic will lead you to the online ordering feature to complete the transaction.

4.       How do I find a Honeywell-authorized channel partner?

Head to the Channel Partner Locator. Channel partners are your approved source of sales and support for Honeywell parts. They handle installation, maintenance, repairs, services, warranties and special program applications. 

We collaborate closely with all our channel partners to ensure they deliver the service and support you would expect from Honeywell’s in-house teams. The easiest way to find a local channel partner is to use our interactive locator tool.

Pro Tip: Search by product, market and partner type to quickly find nearby sources and support.

5.       Do you have any self-help resources for troubleshooting?

Head to the Technical Support. The Technical Support feature lets you find answers to technical questions and view your organization's reported technical issues anytime and anywhere. Our extensive library contains questions and answers on a wide range of relevant topics.

Pro Tip: The Technical Support is free and open to the public for anyone in the industry to utilize.

Keeping you in the air is what lifts us.  At Honeywell Aerospace, our mission is to keep you flying with the kind of support only we can provide. We continuously strive to exceed your expectations by listening and implementing the changes that matter most to you. We listen, we innovate. Because at Honeywell, when you fly, we fly.

If you have any questions about these features, please use the webform here or contact your Customer Support Manager via the Honeywell Representative locator. 

Kyle Krone
Senior Marketing Communications Specialist
Kyle Krone is the Senior Marketing Specialist for Customer & Product Support within Honeywell Aerospace. Kyle joined Honeywell in June 2019 and focuses on how to improve the experience for and reputation with customers


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