Onsite with a Field Service Engineer: Rodrigo San Martin

What are your day-to-day responsibilities?  

I help customers keep their aircraft flying, support them with technical issues, allocate logistical support and am always ready to give advice. I feel like every day involves multitasking and collaborating with a lot of our colleagues. I am a part of the TPE engine Customer Core team and I support the SOAP lab for TPE331 engines. In these roles, I work with other experts on my team to focus on the issues and solutions for the engine. In the end, our objective is to keep aircraft flying safely. It was an incredible feeling when the Field Service Engineers supporting the TPE engine were ranked #1.

Tell me about a time you went above and beyond for a customer.

Aerocardal, my principal customer in Chile, had been AOG in Argentina with their Gulfstream 150 and had requested engine support. As a team, we worked with them to address the correct troubleshooting, worked with a local Service Center on-site, sent required parts and helped them secure a rental engine to continue flying. That was a very challenging situation, considering the remote place where the aircraft was grounded. In the end, we got them what they needed and they were on their way. 

What is your best advice for someone who needs support?

Contact the Aerotech Support Team. This is a multitask team that is available 24/7 and has the expertise to help you with troubleshooting, parts and onsite support.

How do you onboard your customers to Honeywell?

By being proactive and always available to support our customer’s needs. Putting yourself in their shoes helps in providing high-quality support.

What experiences led you to support customers for Honeywell?

I’ve been working in aircraft maintenance for over 21 years and I enjoy helping customers. Considering the aviation industry is a small world, I like to say that we are not working with customers, we are helping friends.