×

Your browser is not supported.

For the best experience, please access this site using the latest version of the following browsers:

Close This Window

By closing this window you acknowledge that your experience on this website may be degraded.

Aircraft on Ground (AOG)

Our dedicated support service teams are ready to assist you 24/7 worldwide.

Need Urgent AOG Support? We're Here 24/7.

Place an AOG Order

  Fast Response

  24/7 Global Support

  4-hour same-day service

Click on the link below to open the order process and make sure you have all the required information listed on the right     

What You Need to Submit an AOG Request

  1. Aircraft Make, Model & Serial Number
  2. Aircraft Tail/Registration Number
  3. Operator/End-User Name & Address
  4. Location of Ground Aircraft
  5. Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
  6. Any additional details regarding the aircraft's current situation

Need help? Please visit this tutorial on submitting an AOG order.

How to Contact AOG Orders Support

Urgent AOG Order Support

Call one of the numbers below

*Press 4 any time after hearing the “calls will be recorded” message

**Please be ready to provide the above Required AOG Information

AOG Technical Support

Search technical solution articles and receive technical assistance.

 

 

How an AOG Order Works

You Contact Us

When contacting the AOG desk, we will gather all the details necessary to fulfill your request.

We Identify a Solution

We search our vast network to find a solution that works best for your situation.

We Ship to Your Location

Once we identify the solution, we will ship it to your location.

Still Need Help?

Watch the video to learn everything you need to know about Aircraft on Ground (AOG):

  What AOG is and how it works.

  Who it's designed for and who we support.

  Where to find the required order information.

Why Choose Honeywell Aerospace?

Rapid Response


With cutting-edge AI technology, we can swiftly locate supply sources, ensuring your AOG requests are met with speed and innovation, even when traditional part replacements are unavailable.

Expertise & Experience


Honeywell's Aircraft on Ground (AOG) service is backed by decades of experience in the aviation industry. Our ability to provide 24/7 support is assured by our significant company scale and expert staffing.

Global Support Network


Our comprehensive reach spans across the globe, featuring strategically located service centers, dedicated support teams, and rapid-response logistics that guarantee timely assistance wherever you are.
 

Comprehensive Solutions


Connect with our dedicated AOG team via phone, email, or through our comprehensive Customer Portal. We are committed to helping you seamlessly navigate the challenges of AOG events, ensuring minimal disruption to your operations or lifestyle.

What Our Customers Say About Honeywell AOG

“The representative was clear, consistent with replies and gave full information on each email. There was detailed information given regarding the estimated ship date and this was improved upon, which is even better news! Thank you, Honeywell AOG.”

Frequently Asked Questions About AOG

How do I place an AOG order?

You may place your AOG order by calling us, sending an email, or using our customer portal.

Is there a fee for placing an AOG order?

Our AOG services are provided at no charge.

What information is required for an AOG request?

To process an AOG request, please provide the following information:

  1. Aircraft Make, Model & Serial Number
  2. Aircraft Tail/Registration Number
  3. Operator/End-User Name & Address
  4. Location of Ground Aircraft
  5. Next Scheduled Flight or Minimum Equipment List (MEL) Expiration Date
  6. Any additional details regarding the aircraft's current situation
What does Honeywell's AOG service include?

Our AOG service involves gathering your requirements, identifying a suitable solution from our extensive network and offerings, and then shipping the necessary parts to your location.

How can I contact someone for urgent AOG support?

Please give us a call for urgent AOG assistance, and make sure you are ready to provide the Required AOG Information.

How will I receive status updates during an AOG situation?

You will receive status updates via email alerts, phone calls, and through online self-service options for your order and AOG request.

Need Urgent AOG Support? We're Here 24/7!