AEROSPACE TECHNOLOGIES

Scheduled Maintenance On Thursday 4/18 from 4:00 AM to 6:00 AM EST and Friday 04/20 from 1:00 AM to 2:00 AM EST, Technical Publications App will be unavailable as we prepare for the introduction of exciting new features. We appreciate your patience as we strive to enhance the Aero portal experience.

Scheduled Maintenance We will be conducting scheduled maintenance on 4/19 from 10:00 PM EST to 4/20 9:00 PM EST. During this time MyAerospace applications will be temporarily unavailable. We apologize for any inconvenience this may cause.

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Online Ordering: Aircraft on Ground (AOG)

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Online Ordering: Aircraft on Ground (AOG)

September 15, 2020

We have fully automated the Aircraft on Ground (AOG) order process. Customers may now submit orders for Spares, Exchange Parts and/or Repair Services via the Online Ordering in support of an AOG.

FREQUENTLY ASKED QUESTIONS

How will my AOG order be handled if I place it on the portal?

Your order will be routed automatically to the site and shipped with the same expediency you experience today.

Am I able to enter in an AOG for all different part conditions?

Currently, the AOG ordering capability supports Spares, Exchange and Repair order types.

Am I able to drop ship an AOG unit?

Yes, the AOG ordering capability supports the ability to drop ship an AOG unit.

What should I do if I have issues with launching an AOG order?

Contact the AOG team directly with any related questions or concerns:
1-800-601-3099 (US/CAN)
+1-602-365-3099 (INTERNATIONAL)

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