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Director of Maintenance Inspecting Rear of G650
Director of Maintenance Inspecting Rear of G650

Warranty FAQs

What information is required to verify warranty?

Please click here to access our Warranty Self Service tool and enter:

  1. Part Number
  2. Serial Number
  3. Malfunction Date
Why is this information needed for warranty validation?

Warranty terms vary depending on the OEM, Part Number, Serial Number, Contract, etc. The more information that is provided the better for accurate warranty validation.

How can I validate if my equipment is still under the warranty period?

Please go to Warranty Self Service to validate your warranty coverage.

What should I do if I have an AOG under warranty?

For Channel Partners: 

ForAirlines Customers and BGA Operators: 

  • Call us US Toll free Number 800-601-3099, and select Option 4 for AOG, or
  • Send an email to AOG@Honeywell.com and attach PO including the below required information.

Required Information:

  • PO states "AOG" and “Warranty Requested”
  • Aircraft Make/Modal
  • Aircraft Serial Number
  • Aircraft Registration Tail Number
  • Operator/End-User Name & Address
  • Location of Grounded Aircraft
  • Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
  • Any additional details regarding the aircraft's current situation
  • Part Number and current Serial Number (if the part is serialized)
  • If the part is non-serialized, include the Invoice Number that the part was purchased on
  • If the component is part of an Engine/APU, provide Engine/APU Part Number and Serial Number
  • If the applicable provide the TSN or CSN
Where do I find the repair location to send a unit under warranty?

Go to the Repair Capabilities Search Engine (ROCAPS).

How do I request a warranty repair?
  1. Validate the Repair Station in Repair Site Capabilities (ROCAPS)
  2. Place your order in the portal in Online Ordering
  3. Print Paperwork and put it in the box
  4. Ship the unit to Designated Repair Station
  5. Upon induction, warranty terms will be validated and unit will be repaired under warranty as applicable
What should I do If Honeywell does not have repair capability listed in ROCAPS for my part under warranty?

Place an exchange order requesting warranty through Online Ordering, providing defect’s description. In addition, please provide:

  • Part Number:
  • Serial Number:
  • Invoice Number (if non-serialized):
  • Customer Name:
  • Aircraft Serial Number:
  • Aircraft Registration Tail Number:
  • Aircraft Modal:
  • Engine/APU Part Number (if applicable):
  • Engine/APU Serial Number (if applicable):
  • TSN or CSN (if applicable):
What should I do if Honeywell’s repair capabilities are now with a Licensed Partner?

Follow ROCAPS shipping’s instructions for Licensed Partner.

Where do I request an RMA?

On the portal, at the top of the site select Purchase > Returns > Hardware Returns.

Who can claim a Warranty Request?
  • Customers
  • Customer Designee
  • Authorized Service Center
  • A Licensed Partner
What information is required to submit a warranty claim?
  1. Part Number and Serial Number (if the part is serialized)
  2. If the component is part of an Engine/APU, provide  Engine/APU PN & SN
  3. Aircraft information (Serial Number, Registration or Tail and Model)
  4. Customer Name
  5. TSN or CSN if applicable
  6. Defect’s Description  
  7. Work Accomplished
  8. Honeywell Service Bulletin (if applicable)
  9. Failure or Discovery Date
  10. Direct Labor in USD
  11. Direct Materials in USD, Invoice Number Required
  12. Freight Costs in USD (if applicable)
  13. Photos (if applicable)
How do I submit a claim for Warranty or MSP?

There are 3 options available:

For options 1 & 2 you must be a registered portal user and have access granted to Maintenance Programs & Warranty Claims. 

  1. Go to Warranty Claims or Service Plan Claims. The system will assign a claim number for your request.
  2. Go to All Other Warranty Claims. Fill in all of the required information. You will get a case number confirmation by email.
  3. Send an email to Aerospace Warranty. Be sure to include all of the required information. You will get a case number confirmation by email. Email files over 10 MB are rejected, please resize your documentation.

Required Information:

  • Part Number:
  • Serial Number:
  • Invoice Number (if non-serialized):
  • Customer Name:
  • Aircraft Serial Number:
  • Aircraft Registration Tail Number:
  • Aircraft Modal:
  • Engine/APU Part Number (if applicable):
  • Engine/APU Serial Number (if applicable):
  • TSN or CSN (if applicable):
  • Defect’s Description:
  • Work Accomplished:
  • Honeywell Service Bulletin (if applicable):
  • Failure or Discovery Date:
  • Direct Labor in USD:
  • Direct Materials in USD, Invoice Number Required:
  • Freight Costs in USD (if applicable):
  • Photos (if applicable):
What if I did not get a Case Number Confirmation for my new request?

If you did not get a Case Number,  send a new email to AerospaceWarranty@Honeywell.com, without a reference number [ ref:_00D30dWxY._5001B1QPlUX:ref ] in the email’s subject and body. This will create a new case.

Where can I track my claims?

Go to Warranty Claims or Service Plan Claims. Select "Manage My Claims".

How long does it take to get my claim processed?

A complete claim will take 30 days or less.

If all required documentation is not received, the claim will not be started until all documentation is received.

Unique circumstances may take longer than the average turnaround time.

Where can I download my warranty credit memos?

Go to Warranty Claims or Service Plan Claims. Select "Manage My Claims" and "Completed".

How can I request access for the Service Plans and Warranty Claims application?

Go to Manage My Account, click on the request button for this selection.

Contact Us:

If you have additional questions for our warranty team that you didn't find in our FAQs, please submit a support request.