Maintenance Service Plans FAQs

If your email domain does not match the company, you are requesting access to; an email authorization from the POCs of the contract will be required. 

Engines/APUs:

• Scheduled maintenance and repairs for covered components are listed in the engine IPC (Illustrated Part Catalog).
• This can be purchased through the MSP Portal or reach out to the Service Center to research the IPC (Illustrated Part Catalog).
• Contact your Channel Partner of choice if you need help with researching further.
• If Honeywell is talking to them, 
  • AOG (Aircraft on Ground) team has access and can look at IPC, answer the question. 
  • MSP Admin, contact Claims via email (Claims don’t have a general email, MSP Admin are reaching them separately).

Avionics & Control Systems:

• Coverage for specified avionics systems as outlined in your MSP agreement by part number.
  • But HON is adding alternate dash numbers that may be available to you.
• Customer /Dealer can use the check coverage tool on HERE.

1.      Sign in and click on the Avionics dashboard.

2.      Select “Go to check coverage”

3.      Click “Check Coverage box” and add the contract or aircraft information.

4.      Click on the page icon to your right in the “Action” column and the configuration list will be available. 

• For issues or assistance, please contact MSPAvionics@honeywell.com.

No, upgrades are not covered by the MSP Avionics and Control Systems programs.  

If you want to enroll a new aircraft, please contact MSPContracts@Honeywell.com for Engines/APUs and MSPAvionics@honeywell.com for Avionics.

Engines/APUs:  Please contact MSPContracts@Honeywell.com and provide the signed BOS (Bill of Sale).

Avionics & Control Systems: Contact MSPAvionics@honeywell.com and provide the signed BOS.

• Honeywell is working to get the best delivery date for your order.
• Make sure you have an AOG order placed with Honeywell. Even if the portal shows no immediate availability, Honeywell’s AOG may be able to expedite a repair order or provide an alternate source to quickly fulfill your order.
• If you’ve located a third-party part, please contact Honeywell AOG and reference the CASE number and share details (vendor, price, new or exchange condition, etc.) of the material located to request the material purchase.  To ensure the order remains eligible for coverage under MSP, do not procure if from the 3^rd Party nor HAT until Honeywell approval is granted for the third-party purchase.  We may virtually procure the part, so we can add it to the Honeywell bank, and you won’t have any expenses.

If you believe you paid for a service or part that falls under MSP coverage:

• Gather your invoice and contract details.

Engines/APUs:

• If this bill was from your authorized service center; did your service center confirm that HON does not cover this part?
• If you still have a question, provide the invoice details and contract number to your CSM who can be located HERE.
• As one example, if a customer buys a SOAP kit from an authorized channel partner.  The channel partner can file a claim for the customer.  If the customer buys the SOAP kit from Jet-Care a HON authorized SOAP lab, Jet-Care will file the claim for the customer.
• • If you purchased this part directly from a third party.  Contact your CSM with your contract and the invoice details including the Honeywell authorization to procure from a third party. 

Avionics & Control Systems:

• Please contact your credit analyst (CA) and dispute the invoice if the part is covered.
• Questions regarding obsolescence, please contact MSPAvionics@honeywell.com.
• Warranty claims for labor:
  • Go to the Portal Warranty Claims & Authorizations and Click on Launch Warranty Management, then submit your claim.

Engines/APUs:

Your Engines/APUs contract may be on PAR common reasons include:

• You have not reported hours in past 45 days.
• One or more invoices are 45 days past due. Please review Honeywell Aerospace for any unpaid invoices.  If you pay online, PAR will be removed the next day.  If you need immediate help, contact our Collections Team at  MSPCollections@Honeywell.com.  Provide your payment information along with remittance information.
• On hold due to transfer – when Honeywell is notified an aircraft is being sold, we put the original contract on hold.  For an update on the transfer, contact MSPContracts@honeywell.com.
• Contract Expired – Please review contracts end date to make sure it has not expired, you can contact  MSPContracts@Honeywell.com for Renewal process.

Operator Action:

Log into Fly with confidence | MSP Reporting Portal / Customer Portal / Maintenance Service Plans (MSP) / Engine & APU Hours Reporting and make sure you are current on your 1) payments or 2) reporting.

Avionics & Control Systems:

Your Avionics contract may be on PAR for common reasons include:

• One or more invoices are 30 days past due. Please review Fly with confidence | MSP Reporting Portal for any unpaid invoices.  If you pay online, PAR will be removed the next day.  If you need immediate help, contact your credit analyst or MSPAvionics@honeywell.com. Provide your payment information along with remittance information.
• On hold due to transfer – when Honeywell is notified an aircraft is being sold, we put the original contract on hold.  For an update on the transfer, contact  MSPAvionics@honeywell.com.

Operator Action:

Log into Fly with confidence | MSP Reporting Portal / Customer Portal / Maintenance Service Plan (MSP) / Contracts, Subscriptions & Billing.

When placing your order, in the warranty section write your MSP Avionics contract number and go ahead with the order.  SPEX and AOG will validate the order, and the status will change to FOC.

• Is labor covered for Engines/APUs
  o    We have labor allowances for various items like troubleshooting, hot sections inspections, LRU replacements, and more.  Please contact your selected Channel Partner for your specific event.
  
  
• Is labor covered for Avionics & Control Systems
  o    MSP Avionics covers up to $500 USD of labor. For the Pilatus platform, we can cover up to $750 USD.  Labor must be requested by an Authorized Service Center through the portal.

Please contact the MSPsales@honeywell.com.

MSP Avionics & Control Systems:

• Customer quotes, please contact MSPAvionicsSales@Honeywell.com
• Dealers need to request the quote through the portal.
  o   Sign in to the portal Maintenance Service Plan. Select “Review MSP Avionics/ Mechanical quotes” to start with the quote

Per your contract, you should be reporting Engines/ APU hours by the 10^th of each month with the invoice due on the 15^th of the month.

• Please validate that you have a Portal User ID.
• If you don’t have one, the following link shows you how to generate it. How do I register for MyAerospace?

Once you have done this, send an email to Champs@honeywell.com with your User ID and contract number.  We will link your User ID to the contract and notify you when completed.  You can also contact the MSP team at the following phone number 1-602-365-6442 Option 3. Our working hours are Monday through Friday from 8am to 5 pm (Pacific Daylight Time).

Once your User ID is connected to your contract follow these instructions on how to report hours: How to report usage hours for a Maintenance Service Plan (MSP) 

It is possible to report for up to 2 months from the current reporting month.

When submitting your monthly report, it is possible to enter both the hours of your equipment and the rental you have installed at this point.

• On the reporting page, please select the blue letters RENTAL INSTALLED.
• From the drop-down menu, select the rental type.
• Add the Equipment serial number.
• Enter the number of hours used in that month.
• Click SAVE/CLOSE.

Engines/APUs:

• Go to Fly with confidence | MSP Reporting Portal and then click on View Invoices.
• Please send payment via wire transfer and provide wire and remittance details within 24 hours sent to MSPCollections@honeywell.com.
• For issues or assistance, contact our billing support team at MSPCollections@honeywell.com.

MSP Avionics & Control Systems:

• If your contract was issued through a dealer, contact your dealer to make payments.
• If your contract was issued directly with Honeywell, you can go to Fly with confidence | MSP Reporting Portal and then click on View Invoices.
• Please note that you can pay with a credit card up to $99K. To pay more than the $99K with a credit card, please contact MSPAvionics@honeywell.com.
• Wire information and Check information are listed in the invoice.
• For issues or assistance, please contact MSPAvionics@honeywell.com.

You can cancel your invoice online if it’s still unpaid. The portal will ask you to re-report with the correct hours. If unable to cancel, please send an email to Champs@honeywell.com for assistance. 

Please email MSPContracts@honeywell.com or call 1 (602) 365-6442 Option 4.

A Honeywell administrator (MSP Entry) will review your contract rates and determine the cause of the rate discrepancy. Once it is determined a rate error is taking place we will correct any invoice that has been impacted.

Depending on the situation we might do one of the following:

• Explain the rates in case there is a misunderstanding.
• Cancel and rebill the invoice.
• Calculate the over/underpaid amount to offer gratis hours/credit or invoice them.

Or you can access to Fly with confidence | MSP Reporting Portal and then Go to Contract Management, and then select “view rates”. 

You can cancel your invoice online and re-report with the correct TSN (Time Since New).  

• If it is in the current month, go to the Fly with confidence | MSP Reporting Portal, go to View Invoices, then View and Pay and click on “cancel this invoice”.

• If it is NOT in the current month, please contact champs@honeywell.com.    

• Go to Online Ordering
• Search for the part you need
• Add to your cart
• From the cart you can
• If AOG then select “Aircraft on Ground (AOG)” or for standard orders, please select “New orders/ Get a Quote”.  Contact us.

MSP Avionics & Control System:

• DUNCAN LICENSED PARTS
  Repair orders: Directly with Duncan Aviation. CustomerSalesService@DuncanAviation.com or 1 (800) 562-6377
  AOG orders: SPEX365@DuncanAviation.com or Domestic: 1 (800) 321-9337 / International (402)-470-4597
• EXCHANGE/MSP AVIONICS ORDERS
  MSP Mechanical orders go to CJS (except Pilatus)
  Contact Corporate Jet Support (CJS) toll free at 1 (800) 486-AERO (2376) or 1 (201) 807-0784 or email to CJSSales@CorpJetSupport.com
• GULFSTREAM AEROSPACE
  Standard orders 1(916) 645 8961 or lhm.customer.service@gulfstream.com
  AOG orders +1 (800) 810 4853

• Go to Fly with confidence | MSP Reporting Portal and log into using the Sign In button on the top right of the page.
• Click “Contact Us” located on the top right next to the sign in button.
• Select “New Orders/ Get a Quote”
• Add the part and pricing will become available.

Direct Link: https://aerospace.honeywell.com/shop/aero/en/online/ordering

Your assigned Honeywell Customer Support Manager (CSM) (you can find it in SalesForce) and also in the MSP portal.

For MSP specific questions, you can contact one of the following team and they will provide the support.

If you are looking for an update on your AOG order, please contact 1 (800) 601-3099 (US/Canada) or 1 (602) 365 -3099 (Intl) prompt 4.