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Aircraft On Ground (AOG)
AOG Orders Support
Offering 4-hour same-day service
Visit Online Ordering to place an AOG order
Visit this tutorial on submitting an AOG order
AOG Technical Support
Visit our Technical Support page and search technical solution articles and contact support for a technical issue
How an AOG order works
GATHER DETAILS
When contacting the AOG desk, we will gather all the details necessary to fulfill your request.
IDENTIFY A SOLUTION
We will then search our vast network to find a solution that works for you.
SHIP TO YOUR LOCATION
Once we identify the solution, we will ship it to your location.
** Required AOG Information
- Aircraft Make, Model & Serial Number
- Aircraft Tail/Registration Number
- Operator/End-User Name & Address
- Location of Ground Aircraft
- Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
- Any additional details regarding the aircraft's current situation
US/Canada
1-800-601-3099
*Press 4 any time after hearing the calls will be recorded message.
**Please make sure you have the below Required AOG Information ready to be provided.
International
+1-602-365-3099
*Press 4 any time after hearing the calls will be recorded message.
**Please make sure you have the below Required AOG Information ready to be provided.
Our dedicated support service teams are poised to assist you 24 hours a day, 7 days a week worldwide.
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