131-9A APU HIGH EFFICIENCY MODE (HEM) Airbus narrow-body operators flying with 131-9A APU can save up to $11,000 in annual fuel costs and improve on-wing-time by as much as 17% with the new HEM upgrade. Learn more
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Aircraft On Ground

Plane in hangar
Plane in hangar

Aircraft On Ground (AOG)

AOG Orders Support

Offering 4-hour same-day service

Visit Online Ordering to place an AOG order
Visit this tutorial on submitting an AOG order

AOG Technical Support

Visit our Technical Support page and search technical solution articles and contact support for a technical issue

How an AOG order works

GATHER DETAILS

When contacting the AOG desk, we will gather all the details necessary to fulfill your request.

IDENTIFY A SOLUTION

We will then search our vast network to find a solution that works for you.

SHIP TO YOUR LOCATION

Once we identify the solution, we will ship it to your location.

** Required AOG Information

  • Aircraft Make, Model & Serial Number
  • Aircraft Tail/Registration Number
  • Operator/End-User Name & Address
  • Location of Ground Aircraft
  • Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
  • Any additional details regarding the aircraft's current situation

US/Canada

1-800-601-3099

*Press 4 any time after hearing the calls will be recorded message.

**Please make sure you have the below Required AOG Information ready to be provided.

International

+1-602-365-3099

*Press 4 any time after hearing the calls will be recorded message.

**Please make sure you have the below Required AOG Information ready to be provided.

 
Our dedicated support service teams are poised to assist you 24 hours a day, 7 days a week worldwide.