Scheduled Maintenance We will be conducting scheduled maintenance on 4/19 from 10:00 PM EST to 4/20 9:00 PM EST. During this time MyAerospace applications will be temporarily unavailable. We apologize for any inconvenience this may cause.​​
Scheduled Maintenance We will be conducting scheduled maintenance on 4/19 from 10:00 PM EST to 4/20 9:00 PM EST. During this time MyAerospace applications will be temporarily unavailable. We apologize for any inconvenience this may cause.​​
×

Your browser is not supported.

For the best experience, please access this site using the latest version of the following browsers:

Close This Window

By closing this window you acknowledge that your experience on this website may be degraded.

Aircraft On Ground

Plane in hangar
Plane in hangar

Aircraft On Ground (AOG)

AOG Orders Support

Offering 4-hour same-day service

Visit Online Ordering to place an AOG order
Visit this tutorial on submitting an AOG order

AOG Technical Support

Visit our Technical Support page and search technical solution articles and contact support for a technical issue

How an AOG order works

GATHER DETAILS

When contacting the AOG desk, we will gather all the details necessary to fulfill your request.

IDENTIFY A SOLUTION

We will then search our vast network to find a solution that works for you.

SHIP TO YOUR LOCATION

Once we identify the solution, we will ship it to your location.

** Required AOG Information

  • Aircraft Make, Model & Serial Number
  • Aircraft Tail/Registration Number
  • Operator/End-User Name & Address
  • Location of Ground Aircraft
  • Next Scheduled Flight/Minimum Equipment List (MEL) Expiration Date
  • Any additional details regarding the aircraft's current situation

US/Canada

1-800-601-3099

*Press 4 any time after hearing the calls will be recorded message.

**Please make sure you have the below Required AOG Information ready to be provided.

International

+1-602-365-3099

*Press 4 any time after hearing the calls will be recorded message.

**Please make sure you have the below Required AOG Information ready to be provided.

 
Our dedicated support service teams are poised to assist you 24 hours a day, 7 days a week worldwide.