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How do I submit an AOG order?

How do I submit an AOG order?

How do I submit an AOG order?

Aircraft On the Ground (AOG)

Customers may submit orders for Spares, Exchange Parts and/or Repair Services via Online Ordering in support of an AOG, by selecting the AOG box, and completing the mandatory form.

A. If the AOG box is selected, all Spares, Exchange Parts and Repair Services within the cart will be submitted in support of one AOG event.

B. If any Used Parts, or Rentals are in the cart the AOG selection box will not available.

Aircraft On the Ground (AOG): Your cart

1. Once all Exchange Parts and Repair Services needed to support the AOG are in the cart, select PROCEED TO CHECKOUT

Aircraft On the Ground (AOG): Checkout

2. To select AOG for the parts and services within the cart, click on the AOG box.

3. All fields within the form are mandatory and must be completed to move forward.

Note:  Typing in the Aircraft Model field will reveal a drop-down menu

4. Scroll down to ensure all other required information is present and accurate (i.e. Purchase Order, Shipping Information, etc.)

5. Then, select PROCEED TO REVIEW to Submit Order.

Aircraft On the Ground (AOG): Review & Submit

6. Click “Agree to Honeywell’s T & C’S and SUBMIT ORDER

Aircraft On the Ground (AOG): Orders Placed

Onscreen messaging will provide:

  • The AOG Case for all orders submitted successfully.
  • The individual Order Numbers for those submitted in support of the AOG.

Aircraft On the Ground (AOG): Order Failed

In the event that an order fails, there will be a message onscreen indicating there was an error submitting your order.

When an AOG order fails, per the message, please call the AOG desk to have the order entered manually.