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Help! I Need Somebody!

Help! I Need Somebody!

More Tips to Get More Out of the Pilot Gateway

Everybody needs a little help now and then, and on the Pilot Gateway help is always just a click away. Here’s how to get assistance from the experts.

Full Contact

Start by logging onto the Pilot Gateway. Once you’re logged on, help is just a mouse click away. Simply click on the Contact Us button in the bottom-right corner of the page.

Contact Us Button

This takes you to the Contact Us page where you get access to helpful U.S. and international phone numbers to the Honeywell Customer Support team.

Contact Us Page

If you prefer, you can send your question online to the Honeywell Customer Support Team by filling out the form on this page. You can even send the information directly to your FTS pilot by selecting the slider at the top of the page.

Send a Copy to Your FTS Pilot

Once you’ve selected the slider, a window pops up showing you a list of Program Pilots you can contact. Select the appropriate one and they’ll be copied on your submission.

Program Pilot Contact Info

Select the SUBMIT button at the bottom of the form and the information will be sent to the Honeywell Customer Support team and the FTS Pilot (if one was selected).

Feedback Please!

Honeywell and the FTS team wants to hear from you. Simply click on the Feedback button, then select the appropriate product from the dropdown list and tell them what you think.

Feedback Button

If it’s a product you use, enter the aircraft and product information, upload a picture (if desired), and leave your comments. If it’s not a product you use, just deselect the slider and then provide your feedback, suggestions for new products, upgrades, enhancements – whatever’s on your mind.

Feedback Form

Technically Speaking

If your questions are more on the technical side, clicking on the Technical Issues button will take you where you need to go. This takes you to the Technical Issues page where you get access to helpful U.S. and international phone numbers to the Honeywell Aerospace Technical Support team.

Technical Issues Button

If you prefer, you can send your technical issue online to the Honeywell Aerospace Technical Support team by selecting the type of product from the dropdown menu and filling out the form on this page. You can even send the information directly to your FTS pilot by selecting the slider at the top of the page.

Send a Copy to Your FTS Pilot

Once you’ve selected the slider, a window pops up showing you a list of Program Pilots you can contact. Select the appropriate one and they’ll be copied on your submission.

Program Pilot Contact Info

Select the SUBMIT button at the bottom of the form and the information will be sent to the Honeywell Aerospace Technical Support team and the FTS Pilot (if one was selected).

Getting help on the Pilot Gateway has never been more simple. Make sure to come back as often as possible to learn about more Gateway features. And if you have questions, we’re here to help. Just contact Honeywell Flight Technical Services via email for additional assistance. You can also contact a specific FTS pilot by downloading the Flight Technical Services Contact List. As always, happy flying!