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Onsite with a Field Service Engineer: Juergen Peters

Onsite with a Field Service Engineer: Juergen Peters

When you have customers and products spread all over the world, it takes a special strategy – and exceptional people - to respond to needs in a timely and efficient manner. That’s where Juergen Peters comes in. As a Field Service Engineer (FSE), Juergen is a lifeline for Honeywell customers across the globe.

“As a Field Service Engineer, I always try my best to give customers a good experience. Taking their issue on-board and run with it is in my DNA”, Juergen says.

Juergens’ fascination with aviation started when he was growing up in a “low flying” area in Northern Germany. Every day he and his friends watched fighters fly overhead while they played football. The kids were in awe of the magnificent aircraft. When he was 19, he took his passion for aviation to the next level by joining the German Air Force, where he learned to fly fighter jets and developed a greater understanding for the mechanical complexity of aircraft.

In February 2005, he joined Honeywell in a contractor position supporting a Dassault Falcon 7x flight test in Southern France. And the rest, as they say, is history.

In his current role as a FSE, Juergen especially likes working closely with people, being an asset to the Honeywell team and helping solve customers’ problems.

“Being able to listen and understand customer needs is a very important skill set, not just in my position but in many other customer-facing jobs at Honeywell,” said Juergen. “It also helps as a FSE to be able to analyze a situation, then act quickly and effectively to help the customer succeed.”

Honeywell FSEs deal with customers from all over the world and work hard to modify their style based on a customer’s culture, language, process and technical capabilities. However, in the end, FSEs know the goals are similar for all customers no matter where they are and that’s to get their problems solved.

When dealing with customers, I try to put myself in their shoes,” Juergen said. “In the end, it’s my goal to provide the highest level of support possible.

Ana-Maria Besleaga
Marketing Communication Specialist
Ana is the EMEAI C&PS marketing communication specialist for Honeywell Aerospace.

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