Honeywell Unveils New Engine Data Service To Enhance Customer Experience

PHOENIX, Oct. 22, 2024 – Honeywell (NASDAQ: HON) today unveiled Honeywell Ensemble, the first end-to-end digital maintenance solution for Honeywell business jet turbofan engines. The new offering is available through Honeywell’s propulsion Maintenance Service Plan (MSP) for engines, and it supports Honeywell’s alignment of its portfolio to three compelling megatrends, including automation and the future of aviation.

Honeywell Ensemble automatically downloads and transmits engine information to analyze and track engine condition after every flight in near-real time. The service can detect, analyze, and proactively address potential issues with engines before they disrupt flights. It will also facilitate digital connections between operational data, engine build records, engine maintenance records and a digital engine logbook, which is now under development.

“Honeywell Ensemble allows operators to benefit from timely and unique insights about how engines are performing,” said Dave Marinick, president, Engines and Power Systems, Honeywell Aerospace Technologies. “The real-time insight provided by Honeywell Ensemble will not only increase aircraft uptime and availability, but it will also give operators enhanced mission assurance and will ultimately provide a better passenger experience.”

Honeywell Ensemble works by first installing a Wi-Fi-enabled engine data gateway on an aircraft. The gateway then draws data from the engine and transmits it under a secure protocol to Honeywell Forge, a cloud-based data analytics platform. Honeywell Ensemble insights and alerts are available directly to operators via the Forge Engine Data Viewer and the Honeywell Ensemble mobile application. This new capability improves aircraft availability and automates mandated data reporting requirements that previously required manual entry, reducing the administrative burden on the operator.

By bolstering recent MSP customer portal enhancements that make access to customer information more convenient, Honeywell Ensemble improves the overall digital experience for operators protected by the Honeywell propulsion MSP. Additional features that work seamlessly with Honeywell Ensemble will be integrated in the coming months, including auto-billing, online contract renewal and Honeywell’s new digital engine logbook. The logbook will address another major pain point for flight departments by ensuring engine maintenance records are accurate, organized and up to date. It uses a secure web portal that makes it easy for flight departments to retain, track, view, update and retrieve maintenance records.

Data gathered by Honeywell Ensemble will be used to compute the monthly rebate customers can earn under the usage-based feature of Honeywell’s MSP program, which allows operators to reduce their maintenance costs based on how the engines are being operated.

Honeywell Ensemble is now available for Bombardier Challenger 300, 350 and 3500 aircraft, Textron Longitude and Embraer Legacy and Praetor models. In 2025, it will be expanded to other aircraft, including the Dassault Falcon 900A/B.

MSP-Propulsion is part of Honeywell’s comprehensive suite of MSP offerings, which also includes protection for avionics, auxiliary power units and mechanical components. MSP gives maintenance teams the ability to manage their maintenance budgets, avoid costly surprises and have access to 24/7 support from Honeywell’s Customer & Product Support team.

About Honeywell

Products and services from Honeywell Aerospace Technologies are found on virtually every commercial, defense and space aircraft, and in many terrestrial systems. The Aerospace Technologies business unit builds aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, power systems, and more. Its hardware and software solutions create more fuel-efficient aircraft, more direct and on-time flights and safer skies and airports. For more information, visit aerospace.honeywell.com or follow Honeywell Aerospace Technologies on LinkedIn.

Honeywell is an integrated operating company serving a broad range of industries and geographies around the world. Our business is aligned with three powerful megatrends – automation, the future of aviation and energy transition – underpinned by our Honeywell Accelerator operating system and Honeywell Forge IoT platform. As a trusted partner, we help organizations solve the world’s toughest, most complex challenges, providing actionable solutions and innovations through our Aerospace Technologies, Industrial Automation, Building Automation and Energy and Sustainability Solutions business segments that help make the world smarter, safer and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.