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Swissport International to Improve Ground Operations at Airports with Honeywell Connected Service

Swissport International to Improve Ground Operations at Airports with Honeywell Connected Service

  • Swissport and Honeywell sign a five-year agreement for the global deployment of GoDirect Ground Handling

ROLLE, Switzerland, Dec. 10, 2018 - Swissport International Ltd., the world’s largest airport ground service provider, has signed a five-year agreement with Honeywell (NYSE: HON) to deploy the GoDirect Ground Handling service across its global operation. The Honeywell solution, created in partnership with global telematics company Pinnacle, enables users to connect ramp-support services used for airport-based ground transportation vehicles, giving ground handlers and airlines real-time insight into vehicle use and maintenance requirements.

Honeywell’s GoDirect Ground Handling solution will enable Swissport to connect the ramps it uses at airports, which will unlock efficiencies and provide real-time insight into the activity of ground-based equipment used at airports. This includes vehicles undertaking aircraft loading and unloading, baggage sorting and passenger or crew transportation. Following a successful proof-of-concept demonstration at five of its ground-handling stations earlier this year, Swissport evaluated the benefits of the GoDirect Ground Handling solution and recognized an estimated 13 percent reduction in repair and maintenance costs, a better understanding of driver behaviors and identification of the most commonly driven pathways at airports.

“Connected and software-driven technology is set to have a profound impact on the evolution of ground handling, and we’re working with Honeywell to move the industry forward with the creation of the connected ramp,” said David Burgess, vice president Global Fleet, Swissport International. “There are endless possibilities with this kind of solution. With more accessible data we can create a safer and more efficient ramp environment, drive better on-time performance and lower fuel and maintenance costs. Additionally, telematics will help us ‘right size’ our vast ground-support fleet through more efficient allocation and utilization, thereby reducing congestion and saving on long term capital expenditure. We are confident that this approach will enhance our position as the industry’s leading ground handler.”

Using a combination of connectivity and telematics, the connected ramp allows ground-based vehicles at airports to transmit data that can be fed into Honeywell’s GoDirect Ground Handling software. This gives ground handlers the ability to collate the resulting data, which is then measured through an operator-friendly interface. This data collection allows users to monitor vehicle use and alter or improve services to achieve faster turnaround times, more intuitive maintenance processes and better use of fuel. This can lead to a reduction in operational costs and improvement in services for airlines and airports.

“GoDirect Ground Handling software and services will enable ground handlers like Swissport to drive transformation creating next-generation efficiency, visibility and cost savings,” said Kristin Slyker, vice president Connected Aircraft, Honeywell Aerospace. “Savings on fuel and maintenance costs are just some of the initial benefits that this technology can deliver to ground handlers around the world. Ultimately, true integration of ground operations with airport and airline processes is now a real possibility, driving even greater opportunities for the creation of value for everyone who flies.”

Swissport and Honeywell signed an initial five-year master services agreement that could see the GoDirect Ground Handling solution used across Swissport’s global operation base, which spans over 50 countries and 318 airports worldwide, servicing more than 265 million passengers and handling approximately 4.7 million tonnes of air cargo each year.

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About Honeywell

Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft. The Aerospace business unit builds aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more. Its hardware and software solutions create more fuel-efficient aircraft, more direct and on-time flights and safer skies and airports. For more information, visit or follow us at @Honeywell_Aero.

Honeywell ( is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help everything from aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit

Adam Kress
Director, External Communications