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Honeywell Expands Connected Aircraft Support at New GoDirect Service Center

Honeywell Expands Connected Aircraft Support at New GoDirect Service Center

  • New Connectivity Integration Lab within GoDirect Service Center provides around-the-clock technical support to keep business jets connected.

PHOENIX, Sept. 25, 2017 - Honeywell (NYSE: HON) is growing its ability to unleash the power of the Connected Aircraft by increasing real-time, 24/7 technical support for GoDirect Cabin customers at the GoDirect Service Center in Phoenix, Arizona. The new Connectivity Integration Lab joins a network of three others to provide global customers that have purchased connectivity services from Honeywell with around-the-clock assistance with new systems integration, real-time troubleshooting and technical support. Honeywell’s new lab is strategically located in the GoDirect Service Center alongside the network operations and GoDirect Flight Support Services teams to provide business jet operators with easy access to all the customer support they need.

Honeywell’s GoDirect Cabin technical experts can provide real-time diagnosis and solutions for onboard connectivity issues, thus lessening the workload for pilots and crew while in flight. These experts can re-create an aircraft’s onboard satellite communications configuration and resolve the problem quickly while minimizing the distraction or delay for the flight crew.

“Fliers today, especially passengers on a business jet, expect to have seamless connectivity on the ground and in the sky,” said Curt Gray, senior director, Connectivity Support, Honeywell Aerospace. “Business aviation pilots typically have to troubleshoot connectivity issues themselves when the system isn’t working, but now they can be freed up to focus on their primary mission of navigating the aircraft safely to its destination. Honeywell’s GoDirect support team goes above and beyond to provide that customer service from afar.”

In addition to the new Connectivity Integration Lab located near Sky Harbor Airport, the company has locations in Paris at Le Bouget Airport and in north Phoenix at the company’s Deer Valley facility. Honeywell plans to expand to the Asia Pacific and South America regions in the future.

About GoDirect Cabin

GoDirect Cabin is a comprehensive suite of airtime services and solutions that delivers unparalleled connectivity and functionality. In addition, real-time TV, TV on demand, high-speed broadband internet, videoconferencing, email, and voice over IP are available. The suite of offerings includes access to more than a dozen GoDirect apps and services that help business jet owners and operators more easily manage and control their satellite communications services and usage. Honeywell has limited the need for third-party services support and put operators in control of network troubleshooting, access, data consumption, billing and more.

Supporting Resources

Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft, and its turbochargers are used by nearly every automaker and truck manufacturer around the world. The Aerospace business unit develops innovative solutions for more fuel-efficient automobiles and airplanes, more direct and on-time flights, safer flying and runway traffic, along with aircraft engines, cockpit and cabin electronics, wireless connectivity services, logistics, and more. The business delivers safer, faster, and more efficient and comfortable transportation-related experiences worldwide. For more information, visit www.honeywell.com or follow us at @Honeywell_Aero and @Honeywell_Turbo.

Honeywell (www.honeywell.com) is a Fortune 100 software-industrial company that delivers industry specific solutions that include aerospace and automotive products and services; control technologies for buildings, homes, and industry; and performance materials globally. Our technologies help everything from aircraft, cars, homes and buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

Adam Kress
Director, External Communications