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Honeywell, Cathay Pacific Connected Aircraft Test Program Delivers Substantial Savings in Flight Operations Maintenance

Honeywell, Cathay Pacific Connected Aircraft Test Program Delivers Substantial Savings in Flight Operations Maintenance

SHANGHAI, May 17, 2017 - Honeywell (NYSE: HON) has completed the airline industry’s first-ever trial with Cathay Pacific to demonstrate how advanced data analytics can improve the operational availability of its A330 fleet. Using existing datalinks, successful analysis of data from the equipment showed a 35 percent reduction in operational disruptions with a false positive rate of less than 1 percent, saving the airline several hundred thousand dollars in operations and maintenance costs on a single aircraft system.

“Managing unscheduled maintenance events can be both costly and time-consuming for an airline, causing potential delays that put its on-time performance record at risk,” said Brian Davis, vice president, Airlines, Asia Pacific, Honeywell Aerospace. “The success of this trial program supports the power of Honeywell’s Connected Aircraft Services and demonstrates to airlines that being connected is more than just streaming video to passengers — it’s about making sure the entire aircraft is a comprehensive and agile platform of interconnected products and services that make flying safer, more efficient and more cost-effective.”

As part of Honeywell’s Connected Aircraft Services, the GoDirect Maintenance Services program captures the data in an intuitive and visual format. That data highlights the most critical faults to repair and shares that data with the airlines' operations and maintenance centers. This allows operations and ground crews to prepare for any potential maintenance or part replacement before the failure occurs, thereby reducing operational disruptions and costs and improving first-time fix rates.

“We are committed to providing our customers with comfortable travel experience and record on-time performance,” said Christopher Gibbs, engineering director at Cathay Pacific. “Honeywell’s GoDirect Maintenance Services offering helps us maintain this commitment by reducing the number of auxiliary power unit downtime events and improving our first-time fix rate. We plan to explore how to expand the offering to additional aircraft systems.”

Compared with other industry service offerings that share trends and troubleshooting after the failure occurs, Honeywell’s GoDirect Maintenance Services delivers actionable recommendations with clear next steps before the failure occurs, along with trend and troubleshooting recommendations. By reducing equipment downtime, airlines can ensure on-time departure, reduce service disruptions, manage unscheduled maintenance and provide a better experience for passengers. Through the test program, Cathay Pacific improved its first-time fix rate and reduced man-hours of its technical services team and frontline support.

A New Era of Connected Products

From the cockpit to the cabin, Honeywell provides an innovative suite of Connected Aircraft Services that will improve experiences for the fleet, airline passenger, and flight and ground operations.

Following the successful test program, Cathay Pacific and Honeywell will explore launching the GoDirect Maintenance Services across the airline’s fleet of A330s and B777s to improve on-time departures ensure a comfortable cabin environment and reduce operating costs.

Supporting Resources

About Honeywell 

Honeywell ( is a Fortune 100 software-industrial company that delivers industry-specific solutions that include aerospace and automotive products and services; control technologies for buildings, homes, and industry; and performance materials globally. Our technologies help everything from aircraft, cars, homes and buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit


Adam Kress
Director, External Communications