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Our Mission Is To Keep You Flying
Here at Honeywell, we’re in the problem-solving business. Whether you have a quick question on a product or an airplane on the ground, we’re here to listen, we’re here to support and we’re here to act with levels of technical support only Honeywell can provide. On this page, you’ll find links to articles, tools and information that will help you access, and make the most of the best customer support in the business.
You Asked – We Answered
Throughout 2019 we received feedback through regular customer meetings, the Global Customer Committee and the annual AIN Survey, which provided us with a list of actionable areas where our customers wanted to see improvements. We’ve listened to this feedback and taken a number of measures to address these issues. We also encourage our customers to take the 2020 AIN Survey, so we can see how we’ve improved – and see where further work is needed.
We’re Here For You
Our customer and support organization comprises two distinct teams, who are available to provide support, escalate issues and answer any of your queries.
Our customer support managers (CSMs) are strategically located to serve our customers within their respective geographies. Use our rep locator to find your support team. Your CSM should be your first point of escalation, but in emergency AOG situations, you can call our AOG hotline at+1 602-365-3099 or e-mail them.
Our team of dedicated field service engineers (FSE) are strategically located across the region to deliver support where and when you need them most. Our FSEs are highly trained professionals, with an average tenure of more than 30 years, who can be deployed to help our customers when they experience technical difficulties. You can contact our knowledgeable team by calling 1-602-365-6500, emailing us or completing a webform.
We’re Listening
The Global Customer Committee (GCC) is an independent group of aerospace professionals that works jointly with Honeywell to bring about improvements in aircraft, equipment, operations and services by seeking input from members on any concerns and issues based on the operator's experience, and to represent those issues to Honeywell. We’re always looking for new members to contribute to this influential group. Find out more here.
Seek and You Will Find
The Honeywell MyAerospace portal provides a wealth of invaluable information, support and technical advice – all available at your fingertips. The portal has been designed to make it as easy as possible for you to keep your aircraft flying by providing direct access to everything you need.
Through the portal you can order parts, find authorized channel partners, repair and overhaul services, or discover what upgrades and modifications are available for your aircraft. Honeywell also offers a wide range of services and support to make life easier for operators of all kinds of aircraft. You can also access a comprehensive portfolio of aviation services and applications, industry-leading warranty programs, and other service and support offerings that improve flight safety and efficiency.
On the Go?
You can now take the Honeywell customer support network with you, thanks to the Direct Access application. This convenient app helps pilots and operators quickly locate the nearest Honeywell-authorized service centers and dealers, get technical support and find other vital information.
The app gives you direct access 24x7 to aircraft-on-ground (AOG) support for fast parts delivery to maximize aircraft uptime. The interactive map makes it easy and intuitive to find the right Honeywell resources, anywhere and anytime. The map shows service centers and dealers and lets users find phone numbers, addresses and site capabilities with a single click.
No matter where you are in the world, Honeywell has the support you need to keep you flying. Our engineers are located strategically around the world. Download the infographic to learn more about our capabilities in the Europe, Middle East, Africa and India region.
No matter where you are in the world, Honeywell has the support you need to keep you flying. Our engineers are located strategically around the world. Download the infographic to learn more about our capabilities in the Asia / Paciifc region.
Help Us Improve Our Service
Help us improve our support by completing the 2020 AIN survey.
Every year, Aviation International News (AIN) conducts a Product Support Survey where they ask their readers to evaluate aircraft, engines and avionics products for the prior twelve months. The 2020 survey will be released on May 4.
If you’re already subscribed to AIN and take the annual survey, then we encourage you to watch for and complete the 2020 survey.
As an engines and avionics manufacturer, Honeywell takes this and other industry surveys seriously. The anonymous results are reviewed by our global leadership and we used the customer feedback from the 2019 survey to improve our products, services and support. Our goal is to achieve top marks in the surveys and we need your feedback to make this happen. Here is a highlight of the changes me made this past year as a result of the survey feedback:
- Added more Field Service Engineers worldwide, boasting an average of more than 30 years’ experience.
- Published over 3000 knowledge articles for technical support and converted over a half of million active library pages to the latest digital format S1000D.
- Hosted over 50 operator conferences to meet face to face with our customers globally and recorded over 360,000 customer interactions.
- Redesigned Honeywell Aerospace website to streamline the self-help resources and technical support experience for ease of use and access.
Meet Our Team
At a conference or via their blogs, meet our global team of engineers.
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Onsite with a Field Service Engineer: Marcio CoimbraHoneywell Aerospace Technical Support (ATS) team presents a vast network of experienced Field Service Engineers (FSEs) located all around the world. They are the go-to people for any technical queries, and Marcio Coimbra is part of the team supporting our customers around the clock.
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Onsite with a Field Service Engineer: Wayne (Liwen) DongWayne Dong is an experienced Field Service Engineer (FSE) supporting all Honeywell civil aviation products.
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Onsite with a Field Service Engineer: Dudy GunawanThe Honeywell Aerospace Technical Support (ATS) team is a vast network of experienced Field Service Engineers (FSEs) located all around the world.
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Top 5 FAQs with your Customer Support ManagersOur team of customer support managers put together a list of the top 5 most frequently asked questions as well as the portal features every business and general aviation operator needs to know about.
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Onsite with a Customer Support Manager: Brett SalathielThe Honeywell Customer and Product Support team is a vast network of experienced Customer Support Managers located worldwide which specialize in assisting a wide range of product and service inquiries.
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Onsite with Diego CiFuentesOver the 22 years of activity in the aviation industry, his career as an electronics engineer has included work for airlines and original equipment manufacturers.
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Onsite with a Field Service Engineer: Zhixiang (Sean) ZangHoneywell Aerospace Technical Support (ATS) team presents a vast network of experienced Field Service Engineers (FSEs) located all around the world. They are the go-to people for any technical queries, and Sean Zang is part of the team supporting our customers around the clock.
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Onsite with a Customer Support Manager: Lu (Claire) ChenBased in China, Claire Chen is one of the team’s experts who supports our customers in the Asia-Pacific region.
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Onsite with a Field Service Engineer: Frederic ChardesIntroducing Frederic Chardes. Frederic is based in Rolle Switzerland and supports our business aviation and airline customers with a wealth of experience in products ranging from cabin entertainment to cockpit avionics and communication system components.
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Onsite with a Field Service Engineer: Lourens SmithIntroducing Lourens Smith who is based in Johannesburg, South Africa. He represents the Aerospace Technical Support (ATS) team for customers mainly in Africa and across Europe, Middle East, Africa and India.
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Onsite with a Field Service Engineer: Olivier BesinetIntroducing Olivier Besinet, a Honeywell FSE based in Toulouse, France. Olivier’s main duties include supporting business jet operators and the maintenance, repair and overhaul community.
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Onsite with a Field Service Engineer: Sergey SerezhenkinHaving a passion for avionics is a great starting point to uncovering a fulfilling and exciting career at Honeywell Aerospace. Just ask Sergey Serezhenkin an FSE – or Field Service Engineer – based in Moscow.
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Onsite with a Field Service Engineer: Larry IsemanI started working for Honeywell in March 2019. My day-to-day responsibilities easily vary depending on what arises. I like to start my day by taking phone calls from customers.
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Onsite with a Field Service Engineer: Juergen PetersAs a Field Service Engineer (FSE), Juergen is a lifeline for Honeywell customers across the globe.
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Onsite with a Field Service Engineer: Saj HariffIntroducing Saj Hariff from our FSE team. Saj is based in the UK and supports our business aviation customers with a wealth of experience.
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Onsite with a Field Service Engineer: David MelansonDavid entered what he considers “this fascinating career of aviation” when enlisted in the Army as a 67R10 Apache Helicopter Crew Chief. Ever since, he’s been committed to be the best technician possible and to excel in every endeavor he pursues.
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Meet Your Business Jet’s BFFLike good friends, Honeywell field service engineers (FSE) are there when you need them most. Honeywell has built one of the most capable and available technical support capabilities in the aviation industry, with more than 130 FSEs standing by to answer questions and solve problems for business jet operators.
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Onsite with a Field Service Engineer: Rodrigo San MartinLearn from Rodrigo San Martin on his day-to-day responsibilites as a Honeywell Field Srervice Engineer.
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Field Service Engineer Knows Flight Management SystemsLead Field Service Engineer Bill Nelson knows avionics. He’s got more than 35 years of experience, dating back to his days in the U.S. Marine Corps where he maintained radar systems on the legendary McDonnell Douglas F-4 Phantom, which he calls “the greatest airplane ever to grace the skies.”
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Honeywell Aims to Make Things Easy for CustomersWhether you’re a business jet pilot, aircraft owner, director of maintenance, frontline mechanic or purchasing manager, Todd Owens has a message for you: “We want to make it fast, seamless and extremely easy for customers to do business with Honeywell.”
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Sun Never Sets on Honeywell Technical SupportTechnical support is all about creating a great customer experience – every time. Honeywell is working to provide business aviation customers with better, faster, more responsive service, while still maintaining the personal touch that has been so much a part of Honeywell’s character over the years.
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Onsite with a Field Service Engineer: Amanda RenoAmanda Reno started her career in Aerospace in 2004 as a product development engineer and worked in this role for 10 years.