Scheduled Maintenance We will be conducting scheduled maintenance on Aug 20th from 7:00 PM MST to Aug 21st 07:00 PM MST. During this time MyAerospace applications will be temporarily unavailable. We apologize for any inconvenience this may cause.
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Orders FAQs

FREQUENTLY ASKED QUESTIONS

How do I check the status of my order?

Once you are logged in, click Purchase from the main menu, then Orders, then Order Status. You will be taken to the order summary dashboard, where you can click on the number within the category you wish to explore. For more details, visit How do I check my order status training page.

How can I get a quote for a part?

Once you are signed in, click Purchase from the main menu, then Orders, and then Online Ordering. For more details, visit How do I enter a part order training page.

How can I get price and availability for a part?

Once you are signed in, click Purchase from the main menu, then Orders, and then Online Ordering. For more details, visit How do I enter a part order training page.

How do I send back a core unit?

Core Return process is outlined in our Core Return Policy. Once you are signed in, select Purchase and then Returns. For more details, visit the Core Return Policy (SPEX) document.

How do I find an exchange part?

An exchange option can be checked during Online Ordering. Once you are signed in, click Purchase from the main menu, then Orders, and then Online Ordering. For more details, visit How do I enter a part order training page.

How do I order a part when I am AOG?

You may submit AOG orders for Exchange Parts, New Parts and/or Repair Services via Online Ordering. Once you are logged in, select Purchase from the main menu, then Orders, then Online Ordering. AOG orders for Used Parts or Rentals cannot be ordered via Online Ordering. Please call the AOG desk to have the order entered manually: 1-800-601-3099 US/Canada or +1-602-365-3099 International. Alternatively, you can email your AOG order to aog@honeywell.com. For more details, visit How do I submit an AOG order training page.

How do I submit a Tax Exemption Certificate?

Tax Exemption Certificate is provided during the New Company Set Up process. For more details, visit the New Company Set Form page.

If you wish to provide a Tax Exemption Certificate for an existing account, you can email it to the Customer Master email address at AeroSAPCustomerMaster@honeywell.com.

How do I provide end user details for my order?

End-User details are provided during the Online Ordering. Once you are signed in, click Purchase from the main menu, then Orders, and then Online Ordering.  For more details, visit How do I enter a part order training page.

How do I find authorized repair centers?

Our Repair Site Capabilities search engine lets you find the closest site with the repair capabilities and expertise you need. Once you are signed in, click Purchase from the main menu, then Repair Information and then Repair Site Capabilities. For more details, visit the Repair Information page.

How do I find authorized sales and service partners?

Our Authorized Sales & Service Partners locator is available from most pages with the LOCATE button, or you may select Services & Support then Sales & Service Partners. Use the filters to find your nearest dealer, distributor, or authorized sales and service center. You can filter by product, market, or partner type. Visit the Authorized Sales & Service Partners locator now.