Pricing Updates Due to increased inbound freight charges from our logistics partners, Spares and Exchange pricing may include a surcharge and Repair orders may have surcharges applied at checkout. For more information Click Here

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How do I add a pricing exception to my spare order?

How do I add a pricing exception to my spare order?

How do I add a pricing exception to my spare order?

Navigate to Online Ordering


1. Click Purchase

2. Click Orders

3. Click Online Ordering

Search for a Part & add Pricing Exception


4. Enter a Part Number

5. Click on the magnifying glass icon to search

6. Once results are obtained, to enter a pricing exception,

  • Click on the REQUEST PRICING EXCEPTION under the price section displayed on the right side of the screen, or
  • Click ADD to enter a pricing exception

Add Pricing Exception


7. Select the type of pricing exception and complete the required information

8. Click Submit button and a case will be generated to review the information entered

Pricing Exception data is added


9. Pricing Exception field is now updated with details entered.

This information may be edited by clicking on EDIT

10. Now this part may be added to the cart or a quote may be requested.

Types of pricing exceptions


A. Add Specs

B. Other

C. Sales Bulletin

D. Service Bulletin

E. Contract

* Indicates a required field