Honeywell Enhances Customer Experience With New MyAerospace E-Commerce Website

  • Customer feedback helps build a more intuitive online experience that provides the industry’s best solution for managing aircraft repair and overhaul



PHOENIX, Oct. 2, 2017 – Honeywell (NYSE: HON) has refreshed its MyAerospace e-commerce portal to simplify online ordering and tracking processes, cutting the steps required by more than 20 percent and improving turnaround time by 50 percent. The website improvements give commercial, business and general aviation customers more control to efficiently manage their repair and overhaul services and provide a single stop for managing all of their spares, documentation and technical support needs. With 24/7 access, Honeywell customers can more easily order parts, book repairs and search for product information.

The new MyAerospace portal offers a customized search engine that remembers customer history and preferences. Interactive graphics group orders by status, enabling customers to track the status of repairs, spares and exchange orders. With more visibility and control over their repair orders, customers can update shipping information and download certifications from a desktop or mobile device.

“Honeywell created these updates with usability, mobility and efficiency top of mind, so customers can complete and track part orders quickly and effortlessly,” said Heath Patrick, vice president, Customer and Product Support, Honeywell Aerospace. “Our customers provided feedback on how the portal design and navigation could be better, so we acted on it to give them more control over their orders while increasing their overall maintenance productivity.”

To learn more about these and future updates to the MyAerospace portal, please join us at the Honeywell booth, #N5100, at the National Business Aviation Association show in Las Vegas Oct. 10–12.

 

Supporting Resources

 

Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft, and its turbochargers are used by nearly every automaker and truck manufacturer around the world. The Aerospace business unit develops innovative solutions for more fuel-efficient automobiles and airplanes, more direct and on-time flights, safer flying and runway traffic, along with aircraft engines, cockpit and cabin electronics, wireless connectivity services, logistics, and more. The business delivers safer, faster, and more efficient and comfortable transportation-related experiences worldwide. For more information, visit www.honeywell.com or follow us at @Honeywell_Aero and @Honeywell_Turbo.

Honeywell (www.honeywell.com) is a Fortune 100 software-industrial company that delivers industry specific solutions that include aerospace and automotive products and services; control technologies for buildings, homes, and industry; and performance materials globally. Our technologies help everything from aircraft, cars, homes and buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

Adam Kress

Adam Kress

Sr. Manager, External Communications

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