Michael Cox knows the HTF7000 turbofan engine like the back of his hand. He spent more than a dozen years as a member of the HTF7000 engineering team, where he focused on developing and executing programs to improve the performance and reliability of mechanical parts.
“As part of the forward development program, I physically laid hands on every single mechanical part in the HTF7000 engine,” Cox said. “I think that gives me a unique perspective that helps me solve problems for original equipment manufacturers and operators, now that I’m on the Customer & Product Support team.”
Cox has been a lead field service engineer since March. He’s based in Phoenix but works with HTF7000 customers in every corner of the world as a member of the Aerospace Technical Support team, which provides 24-7-365 support to Honeywell customers. You can reach ATS team members through the MyAerospace portal or technical support hotline (855-808-6500 in the U.S. or 602-365-6500 internationally).
“I primarily work with aircraft manufacturers like Bombardier, Gulfstream, Embraer and Cessna,” Cox said. “When a question about the engine arises, I’m the escalation point to get the customer answers. Sometimes I can solve their problem immediately, which is great because our goal is to provide ‘first-call’ resolution whenever we can. Other times we need to do a little research, so it’s great to still have contacts in engineering.”
“These are important customers and I know that they value quality service and quick response times. They want – and deserve – immediate support,” he added. “At ATS we approach every customer interaction with a sense of urgency.”
While he has a strong background on the mechanical side of things, Cox is eager to expand his knowledge in electrical systems, which are becoming more important in the world of propulsion engines.
“I welcome the challenge,” he said. “I don’t shy away from change and I see this job as an opportunity to step out of my comfort zone and get a broader picture of how the products I support fit the needs of our customers.”
Cox has worked for Honeywell for 13 years, but his relationship with the company goes back much further. His father was a 36-year employee and Michael worked at Honeywell as an intern while attending Arizona State University. The ink was barely dry on his mechanical engineering diploma when he joined the Honeywell engines team in 2006.
“I’ve spent most of my life around aircraft engines,” he said. “I love what I’m doing and I still get excited when I hear an engine fire-up on the flight line.”