To give our customers better visibility and control over their orders, Honeywell is enhancing our Order Status application on the MyAerospace Portal. These enhancements will reduce your order management effort and increase order processing speed.
Whether the order was placed online, through electronic data interchange, or shipped directly to a site, all parts and repair orders will appear on the refreshed order status application. For repair orders, customers can now view repair details, update shipping information, download certifications, approve quotes and upload required documents such as updated purchase orders, to keep the repair moving seamlessly.
New intuitive graphs group orders by status for each order category so you can clearly see status for repairs, spares, and exchange orders. Customers can also view site summaries with interactive breakdowns to navigate directly into areas of interest.
Finding an order is easy. Search by various criteria, including a purchase order or a serial number, to easily locate an order. Customers can also filter by the order type, status, site and date.
For every order, you can see status, repair site location, estimated ship date and where the order is located within our repair process. You can edit items such as shipping information and contact emails any time before final test/assembly.
We are also streamlining communications, making it real-time, and giving customers more control over how often they hear from Honeywell. Follow specific orders to get real-time updates and share the order with a colleague. And, use the application to upload or download any relevant files, such as updated quotes or approval certificates.