Travelers Have Spoken! Their No. 1 Frustration is Delays

July 10, 2017 | Author: Adam Kress

It’s 6:00 a.m., and you just dropped off your car at the airport. You’re running late, but there’s still a chance to make your flight. You run up to the terminal, ticket waving in the air, as an airline attendant broadcasts your name before the cabin doors close.

This scenario has played out at least once for any frequent traveler, but most times the reality of this situation is much different. You run up to the terminal, out of breath but on time, only to see the dreaded status – “Delayed” – on the monitor.

That’s when I question what’s worse, the anxiety of running late or the frustration of a delay. Turns out that I’m not alone in my dislike for delays. In a survey of travelers, Honeywell found that nearly half are most frustrated by late arrivals/departures (47%) when flying, and on-time arrivals/departures (35%) is the No. 1 perk that would make people most excited to fly again.

As passengers, we’ve all experienced the growing pains of crowded airports, cramped seating and unpredictable delays. However, new technology from Honeywell is helping resolve these frustrations to make flying a smoother, more enjoyable experience again.

For instance, Honeywell is tackling some of the most disruptive causes of frustrating delays – weather and unplanned maintenance.

Thunder and lightning are worrisome whether you’re seated at the terminal or peering through a cabin window at 30,000 feet. According to the U.S. Department of Transportation's Bureau of Transportation Statistics, roughly one-third of all arrivals from October 2015 through September 2016 were delayed at least 15 minutes due to weather. That time adds up fast, and every minute spent on weather delays is another minute travelers suffer in frustration.

Weather evolves in real-time, and the key to getting passengers from Point A to Point B in bad weather is to provide pilots with accurate, up-to-date information sooner to avoid hazards and adjust routes. Cutting-edge apps and new cockpit technology are two of the best ways to do that:

  • GoDirect Weather is an information service that uses real-time weather, trends and enhanced communication on current weather, historical patterns, and forecasts to give pilots the clearest view of what lies ahead. The service comes in a mobile app, so pilots can take it on the go and make adjustments that cut down on unfortunate delays and turbulent flight experiences.
  • IntuVue RDR-4000 Weather Radar system is a cockpit technology that gives pilots an accurate and holistic view of weather patterns sooner than ever before. Honeywell is also crowdsourcing information from IntuVue on different aircraft and combining it with GoDirect Weather for a more representative view of flight conditions, even in remote and isolated areas.

It’s easy to attribute frustration to weather, but maintenance is also a key factor contributing to delays. Aircraft are mechanical marvels requiring upkeep, and Honeywell is advancing maintenance with connectivity. Honeywell’s GoDirect Connected Maintenance monitors technologies on aircraft in real time and post-flight to ensure that potential issues are identified and repaired before they ground your next aircraft at the gate.

Connected maintenance is drawing attention from airlines that depend on Honeywell products, such as auxiliary power units (APU) and wheels and brakes, to get passengers from gate to gate. Cathay Pacific completed the first airline test of Honeywell’s GoDirect Maintenance Services this year, and Hainan Airlines is the first to officially adopt GoDirect Connected Maintenance for APUs. When you think of the long list of technologies that Honeywell provides from nose to tail for airlines, the impact of connected maintenance is huge. With predictive maintenance technology, Honeywell is helping prevent unscheduled maintenance incidents so you can get to your destination on time.

As a frequent traveler, I can count myself among the 47 percent of travelers surveyed that are most frustrated by late arrivals and departures. Whenever I’m standing at my gate watching the “Delayed” message blinking on the monitor, I like to remind myself that a technology movement is underway to get me back on time. From advanced weather systems that help pilots reroute, to less downtime with predictive maintenance technology and visual systems that speed up airplane gate arrivals and departures, Honeywell is working on new ways to make that frustration melt away.

Adam Kress

Adam Kress

Sr. Manager, External Communications