The Secret to HAPPiness

January 22, 2016 | Author: Lindsay Norman

In our modern world of self-driving cars, intuitive streaming television and wearable technologies, we seemed to have altered a critical component of our communication — human relations. It’s easy to be dazzled by the latest app or gadget that knows us so well and can analyze our every move, but not that long ago we used to place our faith in those who got to know us though repeated encounters and experiences. This age-old behavior of building relationships and getting to know people is something that is still valued today, but is becoming quickly replaced by artificial intelligence and in some ways making it even more important when it comes to doing business in the ever-changing industry of aerospace.

Karen MartinezOne of Honeywell’s most successful services is the Honeywell Avionics Protection Plan — HAPP for short. Karen Martinez is one of the expert sales professionals leading the charge, and according to her, building relationships has been her secret to success. Starting originally as a Sperry employee in 1979, she has spent time in many areas of the business. From the stock room to the board room, she has seen the evolution of products and services evolve over the years and says her favorite part of the job is still spending time with her customers and partners face-to-face.

It makes tradeshows all that much more important as it is an environment where in-person communication is encouraged and expected. Karen says she enjoys these opportunities to gain critical time with customers, channel partners and vendors alike.

It is a sentiment that is shared globally. Karime Letayf is a services sales manager focusing on the Brazil market. She too says her favorite part of the job involves the dynamics of the business and interaction with end users. While the culture and geography may differ, the attitude and dedication inside Honeywell does not.

Karime Letayf

HAPP is a unique service plan in that it places a priority on the customers’ needs. The 24/7 customer support and globally located SPEX warehouses create an environment of constant contact and efficient processes. Karime explained that the company is so dedicated to providing superior support that the sales team has doubled in size in the last two years. In addition, she says customers are relieved to receive support directly from the manufacturer (Honeywell) versus an OEM, making the process all that much smoother.

HAPP is also budget-conscious. Because the plan offers a 3% annual escalation rate on 3-year contracts, should a customer should fly more hours than projected, the cost can be adjusted on the following year’s contract, allowing for additional time to plan and budget accordingly. There are choices to pay annually or all three years up front to save even more money. Unlike other maintenance programs that do not offer personalization, HAPP can fit any size fleet in any condition, new and aging. This is especially important in today’s ever-changing global economy.

Honeywell will be at the upcoming HAI HELI-EXPO in Louisville, KY from March 1-3. We will have team members available to answer your questions about HAPP and other products for your helicopter mission. Stop by to see us at booth 4945.

From the staff that supports the program to the wide variety of customization, the Honeywell Avionics Protection Program is ideal for creating peace of mind and reducing the burden of unexpected maintenance and repair costs. For more information about all the maintenance plans Honeywell offers, visit the Honeywell Services page.

Lindsay Norman

Lindsay Takemoto

Lindsay Takemoto is a Senior Specialist in the Marcom division of Honeywell Aerospace. She joined Honeywell in August of 2015 and has a background in communications, digital marketing and social media. Previous roles include destination marketing and healthcare communications. She studied at the Walter Cronkite School of Journalism and Mass Communications at Arizona State University.

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